The Slack Blog

Woman working on laptop overlayed by UI of Sales Agent, an internal example of Agentforce in Slack.
Transformation

How Agentforce in Slack Empowers Our Sellers to Win Faster and Smarter

Sales Agent helps Salesforce’s sales team of 25,000+ divert 66,000 hours a year back to customer success and relationship-building.

Productivity

When Work Isn’t Working, Agents Inside Slack Hold the Answer

To use AI agents to their full potential, we need a work OS where interacting with your tools feels as natural as chatting with your team.

Productivity

How Slack Power Users Get More Done

Five pro tips from Slack’s Head of Research.

News

Salesforce Channels: The Future of Teamwork, Now Inside Salesforce and Slack

Break down silos, connect every team, and act faster with real-time customer data in every conversation.

Most recent

Productivity

When Work Isn’t Working, Agents Inside Slack Hold the Answer

To use AI agents to their full potential, we need a work OS where interacting with your tools feels as natural as chatting with your team.

Productivity

How Slack Power Users Get More Done

Five pro tips from Slack’s Head of Research.

News

Salesforce Channels: The Future of Teamwork, Now Inside Salesforce and Slack

Break down silos, connect every team, and act faster with real-time customer data in every conversation.

News

AI That Actually Works for You

Stay focused, find information more easily, and get work done faster with native AI built right into where you work.

Productivity

How Salesforce’s BaseCamp Agent Streamlines Employee Support in Slack

BaseCamp Agent provides Salesforce employees with fast answers to workplace questions, cutting manual case volume and simplifying internal support.

News

How we built Slack AI to be secure and private

Get started with Slack AI

Connect with a sales representative to add Slack AI to your plan.

Productivity

How Search Queries Shape Better Content and Smarter Search

Learn how understanding real user search queries, not just keywords, can improve both web SEO and internal search experiences.

Productivity

How Knowledge Search Uses AI to Instantly Access Information

Knowledge search uses AI to understand context and intent, delivering relevant information faster than traditional keyword matching.

Productivity

Semantic Search Explained: How It Works, and Why It Matters

Semantic search uses artificial intelligence to understand what the searcher really wants and provide more accurate, relevant results.

Collaboration

The Rise of the Digital Workforce: How Teams Work Smarter with AI

Learn what makes up a digital workforce, its benefits, and how businesses are using automation to boost productivity and reduce costs.