Change management

Transformation

How to put an end to customer misery

Avoid breaking promises and improve customer service with these three steps

News

The great executive-employee disconnect

New Future Forum Pulse study reveals that the view of the office looks different from the top

Collaboration

The shape of work to come: Hybrid, holistic and human

Giving employees more autonomy isn’t one and done—you also need to prevent burnout and promote fairness

Transformation

Hybrid rules: the emerging playbook for flexible work

Future Forum releases Q4 results of remote employee experience index data

Productivity

How DevOps teams use Slack to simplify workflows and stay productive

Engineering and operations leads from Vodafone, Solarisbank and Veepee share insights for developing a DevOps culture

Collaboration

How to ease growing pains when scaling a business

As your organisation grows in size, make sure that your internal culture scales accordingly with these helpful tips

Transformation

BCG’s Nadjia Yousif on investing in our tools and our teams

How to create a better relationship between your people and your tech