Work without limits in channels.
Channels bring the right people and information together. Align on any topic, share collective knowledge and take action with AI at your side.
Bring conversations out of the inbox and into the open.
Channels are flexible, transparent spaces for working together. Discuss projects, share files, even automate processes – you can do it all in a channel, and you can create as many as you’d like.
Create the most complete view of every customer.
Salesforce channels bring Salesforce to Slack, and Slack to Salesforce. Get real-time updates, strategise on opportunities and edit records, all in a channel for collaboration that lives in both Salesforce and Slack.
Summarise channels and save time with AI at your side.
AI in Slack works where you do – directly in channels and threads. Get daily recaps of entire channels, stay in the know with intelligent summaries and take time back for your most important projects.
Work with people outside your company, directly from Slack.
Slack Connect channels let you work with your most valued customers, partners and agencies as closely (and as securely) as you work with your own team.
Collaborate with Agentforce and teammates alike.
Agentforce works where you do – directly in channels and threads. @mention agents to get instant answers, automate tasks, provide context and take action. It’s 24/7 support that keeps work moving forward.
Learn moreSecure. Searchable. Smart.
Whether you're a team of 10 or a team of 10,000, you can move work forward faster in channels.
Stay safer than with email
All your information is encrypted with enterprise-grade security and compliant with industry regulations.
Tap into your company’s memory
Build collective knowledge and preserve institutional memory, and unlock it with AI-powered search.
Get the TL;DR with help from AI
Taking time to focus? Recaps and summaries keep you up to speed on conversations that you've missed.
Everything Slack starts with a channel.
Frequently asked questions
DMs are just between you and one or more recipients. Think of it as a private conversation that people might have in a small room.
With channels, you can assemble the right people in one space and organise around a common goal. Channels can be made public or private, and any member who’s added to a channel can easily read up on the past messages that they need to get up to speed. It’s easy to join and leave channels, and you can always find them again in your sidebar or using search.
You can invite someone outside your company to share a channel in Slack using their email address. Your admins may need to approve invitations that you send. Depending on each company’s Slack settings, people may also need admin approval to accept your invitation.
It takes only a few clicks to start working closely with vendors, customers and more. Our sales team is happy to help you get started.
Salesforce channels give teams a dedicated space to work together to support a specific customer, deal or any other topic tracked in Salesforce. Salesforce channels include important customer data and CRM quick actions while connecting the team conversation back to customer data, offering more value and convenience than a standard channel.
To learn how to set up Salesforce channels for your organisation, visit the Slack help centre.