Change management

Transformation

Discover Salesforce’s recipe for customer success

Slack energises enterprise service agents with faster collaboration, knowledge sharing and more

News

The State of Work in 2023

A new global survey highlights the many obstacles to productivity facing desk workers today – and the new, better ways that leaders can support them

News

Focus Fridays and Maker Weeks at Slack

New programmes provide more time for focus, and more freedom from the 9 to 5, for employees at Slack

Collaboration

Managing rogue communications in the financial services sector

Secure tools can curb high-risk messaging at work when they are collaborative and pleasant to use

Transformation

How to put an end to customer misery

Avoid breaking promises and improve customer service with these three steps

News

IDC MarketScape names Slack a leader

Learn how Slack is positioned in new vendor assessment of worldwide collaboration and community applications

News

The great executive-employee disconnect

New Future Forum Pulse study reveals that the view of the office looks different from the top

Collaboration

The shape of work to come: Hybrid, holistic and human

Giving employees more autonomy isn’t one and done—you also need to prevent burnout and promote fairness

Transformation

Hybrid rules: the emerging playbook for flexible work

Future Forum releases Q4 results of remote employee experience index data