Improve IT resolution time
From wireless woes to tricky tickets, Slack is your IT toolbox.
Support
Collaborate in your work order management system
Support urgent and routine issues from a central hub. Field requests directly through Slack or integrate your help desk software so you can assist users – and each other – where everyone is already working.
Channels are where you can share files and messages with your teams. They can be created for every project, topic, department or whatever makes sense for your company.
help-it
A dedicated space for requesting help from IT – and seeing if a question has been answered before.
urgent-it
Sort out urgent issues and resolutions with IT and technical teams.
Channels are where you can share files and messages with your teams. They can be created for every project, topic, department or whatever makes sense for your company.
32%
Fewer emails
“Slack made us heroes in the company.”
Excerpted from IDC research, sponsored by Slack
Read reportEducation
Help users help themselves
Create a central resource for learning and support materials to help workers become more proficient and solve minor but disruptive issues on their own – saving you time in the long run.
Channels are where you can share files and messages with your teams. They can be created for every project, topic, department or whatever makes sense for your company.
onboarding-july
Get new starters up and running faster by sharing IT information in the onboarding channel.
announcements-it
In addition to announcements, you can share instructions for new and existing procedures here.
tutorials
Share how-to resources relevant to your software setup.
Channels are where you can share files and messages with your teams. They can be created for every project, topic, department or whatever makes sense for your company.
10%
Improvement in employee satisfaction
“Everyone within the company is within reach almost immediately with Slack… you can communicate very specifically and discreetly or have the ability to socialise with the entire company.”
Excerpted from IDC research, sponsored by Slack,
Read reportAutomation
Monitor, resolve and manage incidents faster
App integrations turn Slack into your technology control centre. Get visibility into technical problems and work with your team towards resolutions.
Collaborate on tickets to resolve issues faster
Automatically post new tickets in channels. Keep an eye on ticket status and talk about resolutions without leaving Slack.
Put knowledge at everyone’s fingertips
Integrate your third-party knowledge base so information is ready when you or your users need it.
Build your own time-saving integrations
Move information in and out of Slack by coding your own integrations or using an automation service.
Informing
Keep everyone in the loop
Increase transparency and smooth out disruptions by announcing updates and downtime – planned or otherwise – through Slack. Set reminder alerts for planned disruptions so you can focus on completing your work successfully.
Channels are where you can share files and messages with your teams. They can be created for every project, topic, department or whatever makes sense for your company.
announcements-it
Broadcast announcements about updates, maintenance and anything technology-related.
it-ldn
Larger companies can use location-specific channels if IT processes vary from office to office.
software-updates
Announce new updates or send reminders for end user-updated software.
Channels are where you can share files and messages with your teams. They can be created for every project, topic, department or whatever makes sense for your company.
23%
Fewer meetings
“Any time I’ve seen a Slack integration, I’ve turned it on. It’s provided so much value and helped us save so many extra steps in our process.”
