1. Slack Help Centre
  2. Workspace administration
  3. Manage billing, payments & subscriptions
    4. Manage your Slack subscription and billing details

Manage your Slack subscription and billing details

Workspace owners and members who’ve upgraded a workspace can manage subscription and billing details from the billing page.


Upgrade or downgrade your subscription

Use the steps below to change your paid subscription or downgrade to the free subscription. You’ll also have the option to adjust your billing cycle and choose when your subscription change will take effect.

Upgrade

Downgrade

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration, then Billing from the menu.
  3. From the Overview tab, choose Change subscription details.
  4. Select a subscription type, a billing cycle and whether your subscription change will take effect immediately or on your next renewal date.
  5. Select Continue to checkout.
  6. Select Review order, then click Purchase to finish.

Note: Customers in the European Union paying by credit card may be required to use two-factor authentication during checkout.

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration, then Billing from the menu.
  3. From the Overview tab, choose Change subscription details.
  4. Select a subscription type, a billing cycle and whether your subscription change will take effect immediately or on your next renewal date.
  5. Select Continue to checkout.
  6. Select Review order, then click Downgrade Slack to finish.

Note: When you downgrade your workspace to the free subscription, message, file and app limits will be reapplied and you’ll lose access to other paid features. If applicable, we’ll credit your workspace account with Slack credits equal to the cost of any unused portion of your paid subscription.


Change your billing cycle

Use the steps below to switch between monthly and annual billing.

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration, then Billing from the menu.
  3. From the Overview tab, choose Change subscription details.
  4. Under Billing cycle, select either the monthly or annual option.
  5. Select Continue to checkout.
  6. Select Review order, then click Purchase to finish.


Manage your payment method

You can add a new credit card or remove one that you no longer want to use.

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration, then Billing from the menu.
  3. Click on Payment methods.
  4. Add a new card to set it as your new default payment method or select the  bin icon to remove a card.


Switch to invoicing

Eligible workspaces paying annually can to switch to self-service invoices and pay for Slack via cheque or direct deposit.

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration, then Billing from the menu.
  3. Click on Payment methods.
  4. Select Switch to paying by bank transfer.
  5. Select whether this change will take effect immediately or on your next renewal date.
  6. Select Continue to checkout.
  7. Select Review order to finish.


View your billing history

Use the steps below to view and download your billing statements.

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration, then Billing from the menu.
  3. Click History.
  4. Click the  calendar icon, select a month, then click Go to to view the statement.


Edit your billing statements

You can edit the company name and address on your billing statements and include your VAT/ABN ID and business status if applicable.

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration, then Billing from the menu.
  3. Click Settings.
  4. Enter your information, then click Save settings to finish.


Add payment contacts

Add additional payment contacts to your account, such as your accounting department, to ensure that they also receive billing-related emails. Payment contacts can’t make changes to your billing details.

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration, then Billing from the menu.
  3. Click Settings.
  4. Enter your information, then click Save settings to finish.
Who can use this feature?
  • Workspace owners or members who have upgraded a workspace
  • Free, Pro and Business+ subscriptions

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