1. Slack Help Centre
  2. Workspace administration
  3. Manage billing, payments & subscriptions
    4. Manage your Slack subscription and billing details

Manage your Slack subscription and billing details

Workspace owners and members who’ve upgraded a workspace can manage subscription and billing details from the billing page.


Change or cancel your paid subscription

Follow the steps below to change your paid subscription or downgrade to the free subscription. You’ll also have the option to adjust your billing cycle and choose when your subscription change will take effect.

Upgrade

Downgrade

  1. From your desktop, click your workspace name in the sidebar.
  2. Hover over Tools & settings, then select Billing from the Menu.
  3. From the Overview tab, click on Change subscription details.
  4. Select a subscription type, a billing cycle and whether your subscription change will take effect immediately or on your next renewal date.
  5. Select Continue to checkout.
  6. Review your purchase details, then click on Purchase to finish.

When you downgrade, you’ll lose access to the paid features available on your subscription (and if you switch to the free version of Slack, message, file and app limits will be applied). If applicable, we’ll credit your workspace account with Slack credits equal to the cost of any unused portion of your paid subscription.

Cancel your paid subscription

  1. From your desktop, click your workspace name in the sidebar.
  2. Hover over Tools & settings, then select Billing from the Menu.
  3. From the Overview tab, choose Change subscription details.
  4. Select Downgrade to Free and whether your subscription change will take effect immediately or on your next renewal date.
  5. Click on Continue to checkout.
  6. Review the downgrade details, then click on Downgrade Slack to finish.


Switch from Business+ to Pro

  1. From your desktop, click your workspace name in the sidebar.
  2. Hover over Tools & settings, then select Billing from the Menu.
  3. From the Overview tab, choose Change subscription details.
  4. Select Downgrade to Pro, choose a billing cycle and select whether your subscription change will take effect immediately or on your next renewal date.
  5. Click Start downgrade.
  6. Review the downgrade details, then click on Continue.
  7. Confirm your existing payment method or add a new one, then click on Confirm billing and downgrade.

Note: Customers in the European Union paying by credit card may be required to use two-factor authentication during checkout.

Note: Credits have no currency or exchange value, are non-transferable and non-refundable and will expire following the termination of your paid Slack subscription.


Change your billing cycle

Use the steps below to switch between monthly and annual billing.

  1. From your desktop, click your workspace name in the sidebar.
  2. Hover over Tools & settings, then select Billing from the Menu.
  3. From the Overview tab, choose Change subscription details.
  4. Under Billing cycle, select either the monthly or annual option.
  5. Select Continue to checkout.
  6. Select Review order, then click Purchase to finish.


Manage your payment method

You can update your credit card or switch to ACH bank debiting at any time.

  1. From your desktop, click your workspace name in the sidebar.
  2. Hover over Tools & settings, then select Billing from the Menu.
  3. Click on Payment methods.
  4. Add a new card to set it as your new default payment method, or select US bank account to switch to ACH. If you need to, click the  bin icon to remove a card.

You can add a new credit card or remove one that you no longer want to use.

  1. From your desktop, click your workspace name in the sidebar.
  2. Hover over Tools & settings, then select Billing from the Menu.
  3. Click on Payment methods.
  4. Add a new card to set it as your new default payment method or select the  bin icon to remove a card.


Switch to invoicing

Eligible workspaces paying annually can switch to self-service invoices and pay for Slack via cheque or direct deposit.

  1. From your desktop, click your workspace name in the sidebar.
  2. Hover over Tools & settings, then select Billing from the Menu.
  3. Click on Payment methods.
  4. Select Switch to paying by bank transfer.
  5. Select whether this change will take effect immediately or on your next renewal date.
  6. Select Continue to checkout.
  7. Select Review order to finish.


View your billing history

Use the steps below to view and download your billing statements.

  1. From your desktop, click your workspace name in the sidebar.
  2. Hover over Tools & settings, then select Billing from the Menu.
  3. Click History.
  4. Click the  calendar icon, select a month, then click Go to to view the statement.


View billable members 

The primary owner can export a list of billable active members over a specified 28-day period. The report will cover the selected date and the preceding 27 days, and will also include any billable monthly active members from any billing linked workspaces.

Pro & Business+ plans

Enterprise Grid subscription

The workspace primary owner can export a list of billable active members.

  1. From your desktop, click your workspace name in the sidebar.
  2. Hover over Tools & settings, then select Billing from the Menu.
  3. Select Create Billable Members Report.
  4. Choose an end date for your report. 
  5. Select Create Report. When it's ready, your report will automatically download or be delivered via Slackbot if it's a larger file.

The org primary owner can export a list of billable active members.

  1. From your desktop, click your organisation name in the sidebar.
  2. Hover over Tools & settings, then select Billing from the menu.
  3. Select Create Billable Members Report.
  4. Choose an end date for your report. 
  5. Select Create Report. When it's ready, your report will automatically download or be delivered via Slackbot if it's a larger file.


Edit your billing statements

You can edit the company name and address on future billing statements by editing your billing details. You can also include your VAT/ABN ID and business status if applicable.

  1. From your desktop, click your workspace name in the sidebar.
  2. Hover over Tools & settings, then select Billing from the menu.
  3. Click Settings.
  4. Enter your information, then click Save settings to finish.

Note: Updates to your billing details will be reflected on future billing statements. It isn't possible to edit billing statements that have already been issued if you pay for Slack with a credit card.


Add payment contacts

Add additional payment contacts to your account, such as your accounting department, to ensure that they also receive billing-related emails. Payment contacts can’t make changes to your billing details, but they may see certain workspace information including billing statements and the contact information for workspace owners.

  1. From your desktop, click your workspace name in the sidebar.
  2. Hover over Tools & settings, then select Billing from the menu.
  3. Click Contacts, then click Add a new billing contact.
  4. Enter your information, then click Add billing contact to finish.
Who can use this feature?
  • Workspace owners and members who upgraded a workspace
  • Free, Pro and Business+ subscriptions

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