The Slack Blog
Customer Connection: How It Drives Loyalty and Business Growth
Customer connection is more than a feeling — it’s a powerful lever. When people interact with your brand, it’s vital they feel a sense of belonging.
Master Effective Communication Skills With These 10 Techniques
There's an art to clear, confident communication — learn how with these research-backed techniques and powerful communication strategies.
What Is Customer Data Integration, and Why Is It Important?
Customer data lives in many places across a business. Learn how integrating it can improve decision-making and support smooth customer experiences.
What Is Multifactor Authentication (MFA): Definition and Benefits
Multifactor authentication (MFA) adds an extra layer of security by requiring more than one verification step. Learn how it works and why it matters.
How Strategic Planning Aligns Teams and Drives Results
Strategic planning aligns vision with action, creating a long-term roadmap. Slack can help by keeping plans visible, collaborative, and actionable.
Teamwork or Collaboration? Choosing the Right Approach
Knowing the difference between teamwork and collaboration — and when to use each — helps your team become more effective. Here's why.
18 AI Tools Your Team Will Actually Want to Use
These AI tools help teams work faster on coding, design, and more. Learn which platforms boost productivity without disrupting your existing workflow.
What Is Time Management? Strategies for Success
Time management is a skill that can be learned through regular practice. Slack can support scheduling and collaboration by helping you track projects.
Reimagine CRM in Slack: Where Customer Data Is Conversational
Get the most out of your trusted enterprise data in Slack and empower your people to close deals, solve cases, and grow faster with Agentforce.
What Is Personalized Search, and How Does It Work?
Personalized search helps you find the answers and content you’re looking for — quickly and efficiently. Learn how this AI-powered technology works.
AI Assistants: Everything You Need to Know
AI assistants are changing the way we work, from automating tasks to sorting and analyzing data, answering pre-programmed questions, and more.
A Complete Guide to AI Summarization: Benefits, Use Cases, and Tools
Learn how AI summarization tools streamline work, discover use cases and best practices, and learn how Slack AI efficiently enhances productivity.