The Slack Blog
The Best Slackbot Prompts for Customer Service Teams
Service agents are using their personal AI agent in Slack to resolve cases faster, reduce handle time, and focus on high-value customer interactions
Five Essential Communication Channels in the Workplace
Work moves faster when communication has a clear path. Explore five core workplace channels and when to use each.
Slack Securely Powers Your Third-Party Agents With Your Business Context
The Slack MCP server and Real-Time Search API are now generally available.
AI in Slack: Work Faster and Smarter, Right Where You Are
Slack is where AI, agents, and humans come together to drive growth.
How to Stay Organized at Work: Tips, Tricks, and Tools
Try these workplace organization tips to reduce message overload and maintain alignment across your team.
Why We’ve Built the Future of CRM in Slack
How bringing Salesforce into Slack transforms CRM into an AI-powered, conversational experience.
Work Faster and Smarter With AI Agents in Slack for Every Line of Business
AI agents in Slack help every department do better work by giving them access to the context and information they need to decide and act.
How Effective Project Status Updates and Tracking Transform Team Productivity
Here's how to improve project status tracking with strategies and tools that boost clarity, accountability, and efficiency from start to finish.
How to Implement Agile: Steps, Frameworks, and Best Practices
Agile’s approach breaks projects into manageable chunks, driving faster progress, flexibility, and continual improvement.
What Are Conversational Agents? A Simple Guide
Discover how conversational agents answer questions through human-like dialogue, automate routine tasks, and boost productivity at work.
A Complete Guide to the Kanban Method
Keeping your team organized and on track is key to business success. Learn how Kanban-style project management can help your organization.
Agentic Workflows: A Guide to Understanding What They Are, Benefits, and Uses
Learn how agentic workflows use AI to automate business processes, improve efficiency, and enhance team collaboration.