Internal communications, the Slack way

The secret to a great employee experience

When you hear the words ‘employee experience’, you might picture a number of things: free cake in the lunch room, the latest-model laptops, dog-friendly offices, unlimited annual leave.

These are all nice perks. But smart HR heads know that one thing can increase employee engagement more than any of those nice-to-haves: great internal communications.

When a business communicates well with its employees – and employees communicate well with the leadership and each other – it has a huge impact:

• People understand the organisation’s mission and their contribution to it
• They come to work ready to do their best work and help others to succeed
• They stay with the organisation longer and want to develop and progress
• They go the extra mile for customers, boosting the customer experience

Contrast that with a business that communicates poorly:

• People feel disconnected from the organisation, its leadership and its mission
• They don’t have the information that they need to do their best work
• They’re unengaged – sometimes even resentful – and move on faster
• Customer experience suffers and recruitment, onboarding and training costs skyrocket

This guide is about creating an internal comms environment that fosters great employee engagement and exceptional customer experience.