Internal communications, the Slack way

The secret to a great employee experience

Hear the words “employee experience” and you might picture a number of things: free donuts in the break room, the latest-model laptops, dog-friendly offices, unlimited PTO.

These are all nice perks. But smart CHROs know that one thing can increase employee engagement more than any of those nice-to-haves: great internal communications.

When a business communicates well with its employees—and employees communicate well with the leadership and each other— it has a huge impact:

• People understand the organization’s mission and their contribution to it
• They come to work ready to do their best work and help others succeed
• They stay with the organization longer and want to develop and progress
• They go the extra mile for customers, boosting the customer experience

Contrast that with a business that communicates poorly:

• People feel disconnected from the organization, its leadership and mission
• They don’t have the information they need to do their best work
• They’re unengaged—sometimes even resentful—and move on faster
• Customer experience suffers, and hiring, onboarding and training costs skyrocket

This guide is about creating an internal comms environment that fosters great employee engagement and exceptional customer experience.