Bring Salesforce and Slack together without ever leaving the conversation.
The world’s #1 AI-powered CRM meets the world’s most beloved work OS.
Do more for your customers with data and dialogue, together.
Align teams, close information gaps, and get deeper insights with AI by bringing CRM and conversational data together, in Salesforce and in Slack.
Learn more about Salesforce channels
Turn agents into teammates.
Start a channel. Create a canvas. Summarize a thread. With Agentforce in Slack, AI agents can take Slack-specific actions on your behalf, all while tapping into real-time customer data from Salesforce.
Learn more about Agentforce
Make faster, data-driven decisions with live analytics.
Bring real-time agentic analytics and dashboards from Tableau Next to your team conversations in Slack. Dig through data, collaborate with Agentforce on live insights and questions, and drive action with your team.
Learn more about Tableau Next in Slack
Salesforce in Slack, built for small and growing businesses.
The world’s most complete small business CRM is coming to Slack. Find answers fit for your unique needs, speed up decision-making with Starter CRM data, and explore solutions that grow as your business does.
Learn more about Salesforce Starter CRM
Business Teams
Every kind of team has a home in Slack, perfect for building a data-driven experience unique to your business.
Sales Cloud for SlackAccess data, close deals faster, set up strategic alerts, and collaborate on key accounts.PRM for SlackDrive collaboration, improve engagement with partner sales teams, and create one view of your business.
Service Cloud for SlackExtend your Service Cloud data, processes, and knowledge across every team, and manage case swarms right from Slack.
Marketing Cloud Account Engagement for SlackSpeed up sales by delivering customized, automatic notifications to sales reps.Marketing Cloud Intelligence Insights for SlackMonitor and optimize campaigns and make timely, data-driven decisions.
Commerce Cloud for SlackGet commerce alerts, manage orders right from Slack, and empower developers to create great experiences.Platform & Analytics
Do even more with your metrics, analytics, and data by bringing together Salesforce and Slack.
Financial Services Cloud for SlackCreate and review interaction summaries directly in Slack. Set up channels for deals approved by compliance.Flow in SlackBring Salesforce data and automate business processes in Slack using clicks, not code.
Tableau for SlackKeep up with the metrics you care about most. Get notified in Slack, and jump directly to Tableau for insights.
CRM Analytics for SlackPut data at the center of decision-making. In Slack channels, teams can access, and collaborate on data.Industries
From finance to education, Slack and Salesforce are tailor-made for success.
Financial Services Cloud for SlackCreate and review interaction summaries directly in Slack. Set up channels for deals approved by compliance.
Health Care Coordination for SlackCoordinate patient care and stay up to date with alerts, messages, and triggers, all on a HIPAA-compliant platform.
Student Success Alerts for SlackFaculty and instructors can alert advisors about student-related concerns, helping students stay on track.
Frequently asked questions
For Salesforce customers, Slack can help you get the most out of your existing Customer 360 solutions. It puts the single source of truth about your customer at every employee’s fingertips, when and where they need it.
Slack’s deep integrations are reimagining business needs for the era of AI productivity — unlocking CRM data with Agentforce for predictive insights and even generating next best actions and responses, while using workflow automation to minimize administrative overhead for sellers and service agents.
Simply put, in order to drive performance across your business, you need to make sure your teams are working around business context. That’s the value of customer CRM data from Salesforce. But you also need to make sure that the CRM data tells the whole story, and that’s the value of conversational data from Slack. Slack can help drive adoption of Salesforce, and Salesforce helps ground Slack conversations, so customers get additional value from technology.
Yes. Slack is an open, flexible platform that allows customers to integrate other apps and tools, including their CRM. But we recommend a unified approach that allows customers to reap the biggest benefits from both Salesforce and Slack.