SLACK AI IS TRUSTED BY TEAMS OF EVERY SHAPE AND SIZE
SEARCH
Find answers faster.
Slack AI searches public conversations and shared files to find exactly what you need. Just ask a question in your own words – such as ‘What’s the Q1 sales strategy?’ – and let Slack AI do the rest.
SUMMARISE
Instantly summarise conversations.
Need to free up time at work? Slack AI can summarise channels and threads to help you catch up instantly. It can even take notes for you during a huddle, so you can stay in the moment.
97 min
Average time that users can save weekly with Slack AI*
RECAP
Declutter your day.
Slack AI makes it easy to schedule daily recaps of your most important channels, so you can stay on the same page as your team without reading every chapter.
Coming soonAgentforce in Slack
Team up with your favourite agent in Slack.
Work side by side with Agentforce in Slack to get a real-time view of your customer data. Ask questions about your accounts, opportunities and cases, and get trusted responses grounded in your CRM data from Salesforce.
Bringing your third-party agents into Slack makes work a whole lot easier (and more efficient). Have them create your content, surface market research and find your files without stopping to switch apps.
Joining midway through a project? Summarise ongoing threads to catch up.
Engineering
Solve incidents using solutions from across your org, all without ever leaving Slack.
Sales
Get essential customer context and sell smarter by summarising account channels.
Customer service
Find answers faster and make customers happier, all from one place.
Time is valuable. Slack AI gives customers more of it.
‘Our team loves how quickly they can find answers with Slack AI, which translates to faster decision-making and a greater focus on work that really drives an impact.’
‘During the pilot programme, we experienced firsthand the major productivity gains that Slack AI could drive for our business.’
‘I’ve only been using Slack AI for about a month, but it’s already helped me quickly find answers countless times, and is saving me at least 30 minutes a day.’
‘With Slack AI, I can simply find any piece of information and context I’m looking for. It’s one less thing I need to worry about.’
Work without worry.
Your data is your data. Customer data never leaves Slack. We do not train large language models (LLMS) on customer data. Everything runs on Slack’s secure infrastructure, meeting the same compliance standards as Slack itself.
Slack AI is a simple, secure and intuitive AI that works directly in Slack. With generative capabilities such as AI-powered search, conversation summaries and recaps, anyone can quickly find and prioritise their most important information.
Our ultimate goal? Help organisations to reach the full potential of their collective knowledge in Slack and make it easier to work smarter, together.
While Slack isn’t the only AI-powered tool that exists today, there are a few things that make Slack AI different from the rest.
Organisational data is a trusted source of knowledge. Customers have accumulated so much valuable context in their org’s shared conversation history, but are only scratching the surface of what they can learn. Slack AI helps people to find that information immediately, with ease.
Our conversational interface makes it possible for generative AI to become a seamless part of your team's work day. Unlike AI that’s confined to browser tabs or standalone assistants, we believe that the most effective way to encourage widespread AI adoption is to put it directly where people are already working.
Slack AI can instantly summarise conversations in channels and huddles, provide daily recaps and find the answers and information that you need in seconds.
Agentforce formulates responses based on your Salesforce data and conversations in Slack to provide a faster, fuller picture of whatever you’re working on, directly where you’re already working.
We have several out-of-the-box agent apps ready for you: Adobe Express, Asana, Box, Cohere, Workday and Writer, with more on the way. Take a look at the Marketplace for a full list of supported apps.
Slack AI runs on Slack’s trusted infrastructure, and upholds the security practices and compliance standards that customers expect from Slack itself. Slack does not share customer data with LLM providers and does not use customer data to train large language models (LLMs).
Our large language models are hosted directly within Slack’s AWS virtual private cloud, ensuring that your data remains in-house. Learn more here.
Yes, Slack AI is generally available anywhere Slack is able to be purchased.
Slack AI currently supports English, Spanish and Japanese, with support for additional languages coming later. Learn more here.
Slack AI is offered as a paid add-on to Pro, Business+ and Enterprise subscriptions. Users are not able to purchase it themselves – instead, a Slack admin can purchase it on behalf of your team. For pricing information or to learn more, please get in touch with your Slack account executive, or talk to sales.
The preceding information is intended for INFORMATIONAL PURPOSES ONLY, and not as a binding commitment. Please do not rely on this information in making your purchasing decisions. The development, release and timing of any products, features or functionality remain at the sole discretion of Slack, and are subject to change.
*Source: Based on an internal analysis during the pilot of Slack AI features (channel recaps, thread summaries and AI search answers)
