Slack templates
Feedback intake and triage

Feedback intake and triage

A streamlined intake process and built-in prioritisation means that you can respond to feedback in real time.

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Template features:

Feedback instructions

Documents to curate, manage and share knowledge.

Feedback tracker

Task lists to collaborate and track work.

Feedback form

No-code workflows to automate tasks.

Item status notification

No-code workflows to automate tasks.

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About this template

Collect in a consistent format 

When feedback comes in ad hoc, it can be hard to make heads or tails of it. This template comes with a single intake form so that all feedback comes to you in the same format. You’ll be able to see what’s a top priority, what’s a bug versus a feature idea and generally sort through feedback with a bit more ease – and nothing will get lost.

Respond faster 

When there’s a major issue, you need to move fast. And because feedback is ranked by priority, you’ll be able to see what needs your attention right away. Feedback is collected in a uniform way that captures the category, priority and details so that teams can address the most critical items quickly. Plus, you can capture future feature ideas and create a frictionless experience for your customer.

Enhance transparency 

Effective communication is the backbone of successful teams. With this template, everyone on the team hears feedback firsthand and can keep up in real time. By providing clear and concise instructions and a dedicated channel for feedback, it encourages open and transparent communication amongst team members. This set-up ensures that all discussions are easily accessible, leading to more meaningful exchanges and quicker resolutions.

Build a better product

Integrating feedback effectively is crucial for agile project management, and the feedback collection template is designed to support this need. With this template, teams can adapt and refine strategies swiftly, ensuring that projects stay aligned with team insights and suggestions and all feedback gets addressed properly.

Frequently asked questions

Teams often struggle with scattered feedback across different tools, unclear categorization of issues, and a lack of prioritization. These challenges make it difficult to identify critical insights and act on them effectively.

A streamlined feedback intake process ensures feedback is consistently collected and categorized, making it easier to prioritize issues, address critical concerns faster, and improve the quality of products through actionable insights.

Customizable feedback forms allow teams to adapt templates to their specific workflows, ensuring they capture the most relevant and actionable information. This flexibility accommodates different teams and feedback types, from feature ideas to customer satisfaction data.

Slack’s feedback template centralizes the process with clear instructions using canvas, while workflows streamline submission and prioritization. These tools ensure consistent feedback collection and enable teams to act on high-priority items quickly and collaboratively.

Slack’s feedback tracker organizes submissions into a real-time, accessible list, while status notifications alert teams to updates or changes. These features enhance visibility and ensure immediate attention to critical feedback.