The Slack Blog
CRM for Small Business: Benefits, Top Tools, and How to Choose
Choosing the right CRM for your small business encourages collaboration and supports scaling operations for revenue growth.
What Is an Agentic OS? A Practical Guide
More than other AI tools, an agentic operating system provides the infrastructure, context, and safeguards for AI agents to work alongside humans.
Building an Agent-First Workspace in Slack
Slackbot: The single conversational interface for your agent ecosystem
What Is Customer Management, and How Slack CRM Can Help
How centralizing your customer information and history helps teams stay aligned and build stronger, more effective relationships.
What Is Contact Management? How Slack CRM Supports It
Store, organize, and track contact data in one place to reduce duplication and errors and improve efficiency and productivity.
Slack vs. Microsoft Teams: Key Differences for Modern Teams
Two platforms, two ways of thinking about work. Here's a look at their functionality, how they apply to different teams, and what working in them mean
Unlocking the Power of Conversation: How Slack’s New Platform is Fueling the Agentic Era
Recent platform updates make it easy to work with AI agents that understand your team's context and get things done faster.
AI in Slack: Work Faster and Smarter, Right Where You Are
Slack is where AI, agents, and humans come together to drive growth.
Meet Slackbot: Your Personal AI Agent for Work
AI that understands your work, adapts to your style, and helps every employee move faster.
AI-Powered Bots: Guide to Chatbots, Tools, and Best Practices
This practical guide explains AI-powered bots in business. See how teams use them, compare tools, and learn what it takes to deploy bots effectively.
Best Agentic AI Platforms for 2026: What They Are and How to Choose One
Change the way work gets done with autonomous AI agents that plan, make decisions, and execute complex workflows across your business systems.
3 New Ways Salesforce Meets You in Slack
Your CRM used to wait for you. Now it works with you, right in Slack.