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Slack for legal: Three ways to reduce tasks and improve communication

This how-to guide helps legal teams use Slack to meet tight deadlines and fulfil client expectations while keeping confidential information secure.

Slack can help your team to break down collaboration barriers and accelerate work – all while driving compliance. With Slack, your legal team can cut down on long email threads and meetings so they have more time to focus on the work that matters.

  • 70%

    of workers say that fewer meetings would increase productivity

Collaborate and stay organised 

Learn how to use Slack to share knowledge both internally and with external counsel and clients. 


Legal teams can work more efficiently and keep important conversations focused using channels. Channels allow legal teams to move conversations out of busy email chains and into one central location. 

Examples of channels: 

  • #legal-team-internal for your entire department to share updates and relevant information
  • #case channels to collaborate on strategies, share files securely and discuss specific case details in real time 
  • #legal-onboarding channels to share organisational and company information with new team members 
  • #project channels to focus on cross-functional or team-based projects and keep all communication about the project in one place
  • #legal-industry-news channels to share key industry insights 
  • #social and #fun channels where team members can build connections by sharing their interests and hobbies outside of work 

How to use channels: 

Name channels in a predictable way so that they’re easier to find when you need them. For example, you can organise channels by team (#legal-team-internal) or by function (#approvals).

  • Star frequently used channels so that you never lose track of them. You can also create custom sections to link relevant channels and DMs together.
  • Write a channel description for each new channel so that all team members know what the space is for. Channel descriptions can be up to 250 characters in length. 
  • Pin important documents such as contracts or legal memos to channels for easy access. 
  • Archive or delete channels that are no longer needed. Archived channels can be unarchived at a later date, but deleting a channel is permanent. 

Use public channels to improve transparency and provide information such as general compliance messages or company policies. Use private channels for confidential conversations, including private communications on contracts or discussions on mergers and acquisitions.

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Learn how to create a channel

Work with outside counsel or clients 

Collaboration with outside counsel, clients and partners is critical for effective legal representation. Use Slack Connect to enable real-time communication with your external stakeholders. You’ll improve client engagement, streamline documentation and reduce miscommunication errors. 

With Slack Connect, you can have up to 250 outside organisations in one Slack channel. When you set up a Slack Connect channel with an outside organisation, consider naming the channel with both company names (for example #tom-and-jones-legal-communications). Use Slack Connect to: 

  • Coordinate case management and keep outside counsel up to date on issues 
  • Share project briefs with external partners
  • Loop in subject-matter experts on different projects or cases 
  • Provide clients with timely updates, address concerns and keep external documents organised 

Learn more about how to send Slack Connect invitations

Automate routine tasks 

Learn how to help your team focus on value-driven legal tasks by automating routine and tedious processes. 

Workflow Builder

Workflow Builder is a no-code tool that lets you automate routine processes within Slack. Use Workflow Builder to customise workflows for your legal team, for example:

  • Create a request workflow that includes a short intake form. When any department needs legal approval or assistance, they can fill in a quick form with the information needed and the workflow will automatically post the request in a #help-legal channel. This ensures that when a new request comes in, the needed information is there and your team can get started quickly.  
  • Set up keywords so that you’re informed when people from other teams mention words such as ‘legal’ or ‘contract’, in case they forget to use the #help-legal channel. Keywords will apply to any channel that you’re in. 
  • Create a workflow to save time on project status updates. Simply input status information into a form and the workflow will share the information with a designated channel. This way, your team can understand how legal projects are progressing and complete them quicker. 
  • Get new team members up and running by building an onboarding workflow. As soon as a new team member joins a specific channel, they’ll receive a welcome message that tells them what the channel is for and clarifies roles and responsibilities. 
  • Create an emoji-triggered workflow that automatically sends teammates to FAQs when they use an emoji, such as a ‘?’. This will help them to find the information that they need faster without slowing down the flow of work. 
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Take a look at pre-built workflows to find even more ways to streamline processes.  

Track approvals

Create a #legal-approvals channel to keep all approvals in one place. 

Emoji can help to speed up the review and approval process on legal materials. Use emoji and reaction emoji to quickly show approval and complete projects.

For example, place the eyes emoji when you’ve seen a document and a tick once the document has been approved. You can use red, blue or white circle emoji to indicate how urgent a task is. 

Streamline the e-discovery process

Export messages and files from your workspaces with Slack’s Discovery API. Data exported will be in JSON format. You can also use a third-party e-discovery app to store your data. 

Here’s an overview of how e-discovery apps work:

  • They typically have read-only access to Slack messages and file data
  • Data can’t be quarantined, removed or tagged within Slack
  • Data is captured and archived within a data warehouse 

You can place a legal hold on a member in Slack. When you create a legal hold, messages and files sent by all members in a conversation will be saved, even if members edit or delete content. 

Find information faster

From contracts to legal memos to correspondence exchanges, legal teams need access to critical information quickly. Use Slack’s search feature to quickly sift through large amounts of information to find what you need. 

  • Add double quotation marks to search for a specific phrase, for example: “legal memo”.
  • Add ‘from:’ in front of a display name to search for information shared by someone specific, such as: legal memo from:@Ruth.
  • Add a dash in front of a word to omit results that contain it, for example: legal -memo will find results for legal that don’t contain the word ‘memo’.

Once you’ve found a file that you need, you can save it for later by hovering over the file, clicking the ‘more actions’ icon and selecting ‘save for later’.

Communicate across teams

Discover how Slack can help your team to collaborate together from anywhere. 

Harvest ideas for patents 

Relegate promising ideas for patents into one channel using the Reacji Channeller. With the Reacji Channeller, team members can react with a lightbulb reaction emoji to patent ideas and they will automatically be added to a #patent-ideas channel. 

Save time with asynchronous communication 

With clips, you can record video or audio messages and share them with your team to review whenever it’s convenient for them. Clips are an asynchronous way to communicate key aspects of a legal brief or contract without having to clog up calendars with meetings. 

Use canvas, located on the top right of every Slack channel, to make sure that all team members are on the same page about what’s needed for a campaign. With canvas, you can link a project timeline, communicate updates and discuss ideas without leaving Slack. Use the tick box tool to list out tasks and tick them off as you go.

Collaborate on deliverables

Slack has over 2,600 app integrations, so you can utilise your team’s daily apps directly in Slack. 

Use the Google Drive integration or a similar app to collaborate on documents or legal briefs.  Receive notifications in Slack if a teammate adds a comment to a shared document. This will help you to get work done faster.

 Examples of apps include:

  • Use DocuSign to generate and sign legal documents and contracts directly within Slack. 
  • Link your Google Calendar or Outlook Calendar to Slack so that you’re always aware of upcoming meetings or events. 
  • With OneDrive, you can share files and preview documents without leaving Slack. 

Make announcements 

Use ‘#announcement’ channels to make legal team announcements or to communicate with other teams. Announcement channels can also be used to:

  • Keep everyone aligned on company policies
  • Notify of security or data breaches and provide best practices 
  • Announce big wins
  • Share company or department news 
  • Provide details about upcoming events 

Want to learn more? 

Slack can help your legal team to improve efficiency and streamline tasks with features such as huddles, Workflow Builder, Slack Connect and more. Discover more ways to make day-to-day work on your legal team easier by visiting our Help Centre or watching a webinar.

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