Claim domains on Enterprise Grid

If your company owns or operates under multiple web domains, we can help you to claim them for your Enterprise Grid org.

Why claim domains?

  • Make your org's connected workspaces easier to find. 
  • Prevent people from creating unsanctioned workspaces outside your org.
  • Allow people with email addresses in specific domains to join your org.


How to claim or remove domains

  1. Click on the Contact us button in the upper-right corner of the page.
  2. Click on Write a message.
  3. In the How can we help? field, let us know which domains you'd like to add to your organisation's whitelist. Alternatively, if you'd like to remove any domains, let us know which ones.


What to expect with claimed domains

If people try to create a workspace using a domain that you've claimed, here's what to expect:

  • Existing members of your org will see a message (with a contact link included) directing them to contact an org admin for help.
  • People that have yet to join your org will have the option to use single sign-on to create an account, plus use the included contact link to reach out to an org admin for help.

By default, the included contact link will direct to the org primary owner's email address. Org owners can customise this link by selecting which contact email address is included using the steps below.

Add a customised contact email address

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration, then click Organisation settings.
  3. From the left sidebar, click  Settings, then Organisation settings.
  4. Next to Organisation contact email address, click on Edit.
  5. Click on Send to a different email address and enter an email address.
  6. Click Save.
Who can use this feature?
  • Only org owners
  • Available on the Enterprise Grid subscription