The digital-first customer service playbook

The old ways of customer service no longer cut it. Customers today have countless digital tools at their fingertips. When they need help, they expect skilled, personalized support—and they expect it fast and digitally. In fact, 88% of customers expect companies to accelerate the digital initiatives that began in 2020.* 

To resolve issues faster and provide a better experience for customers and agents alike, companies today are going digital-first. They’re transforming customer service with Slack as their digital HQ. And you can too.

In this guide, you’ll learn:

1. How service teams can break silos, embrace flexibility and automate work to deliver a better experience for customers and agents alike
2. Why world-class service teams are using Slack as their digital HQ to streamline customer service and resolve issues faster
3. How companies including Dell Technologies, T-Mobile and Intuit use Slack to improve customer service

 

*Salesforce, “State of the Connected Customer,” October 2020