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Slack for Service Teams

Grow true customer loyalty and bring service teams together in Slack to deliver fast, accurate and personalized customer experiences.

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Resolve issues faster

Instantly collaborate with experts

Immediately surface answers quickly and bringing the right people together in Slack.

Optimize agent experiences

Empower agents with knowledge from day one

With Slack, your agents can save valuable time and have more time to help customers.

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How to transform customer service with Slack

Learn how top service teams are resolving issues faster and providing a better experience for agents and customers

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Transforming customer service at Intuit and Influx

How top companies are empowering agents and delighting customers with Slack

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83bar gives agents more time to help patients, using Halp in Slack

Patient activation company 83bar integrates Atlassian ticketing system Halp with Slack, so health-care specialists get faster, easier support.

Customer story

Shipt scales its delivery ecosystem to meet growing demand with Slack

Shipt uses Slack to serve its community while deftly scaling its business to meet pandemic-triggered demand for online shopping.

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3 ways Slack streamlines onboarding for our support agents, so they can help customers faster

On day one, agents are connected with the knowledge and experts they need, so they can help customers faster

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Supercharge your support agents with Slack

Boost the usability of your existing tech stack while uniting your whole company around the customer experience

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That escalated quickly: How we get complex customer support issues into expert hands

An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%

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Empowered agents: the new customer service advantage

Hear how leading organizations keep agent engagement high and attrition low with Slack

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