Slack for Service Teams
Grow true customer loyalty and bring service teams together in Slack to deliver fast, accurate and personalized customer experiences.
Unlock your service productivity potential
Slack enables your team to accelerate work, search and share knowledge, and connect and engage everyone.
How service teams are reinventing the customer experience
With our new guide, learn how companies are changing tools and tactics to better serve customers in the digital-first world of work
Transforming customer service at Intuit and Influx
How top companies are empowering agents and delighting customers with Slack
ServiceNow for Slack: Your ticket to speedy IT service management
With the new ServiceNow for Slack integration, IT service teams resolve issues faster, get help sooner and streamline record tracking
Introducing Forrester’s new study: The Total Economic Impact of Slack for Service Teams
With Slack, organizations cut the cost of service tickets, boost revenue and improve employee satisfaction, according to the findings
Instantly collaborate with experts
Immediately surface answers quickly and bringing the right people together in Slack.
How T-Mobile supports over 100 million customers with Slack
Salesforce’s support team resolves cases 26% faster with Slack
The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever
Slack + Salesforce Service Cloud: When work flows, satisfaction grows
Slack and Salesforce Service Cloud 360 empower your team to drive true brand loyalty across every customer touchpoint
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Supercharge collaborative service with swarming
Learn how case swarming unites teams, promotes swift sharing of crucial information and enables more optimized customer service for all
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MTA New York City Transit moves transportation forward with Slack
Learn how MTA New York City Transit uses Slack to streamline processes, break down silos and embrace a new culture of collaboration.
How Oscar Health uses Slack to simplify healthcare and keep members happy
Oscar Health prioritizes patients by building a better product, faster, with Slack workspaces, channels and custom apps.
Accent Group’s support agents deliver top-notch customer experiences with Slack
Australia’s largest footwear retailer uses Slack to provide faster customer resolution times and maintain a high customer satisfaction score.
How Iress solves customer issues 4 times faster with Slack
From leadership to customer support, Slack drives connection and camaraderie across Iress's globally distributed teams.
Empower agents with knowledge from day one
With Slack, your agents can save valuable time and have more time to help customers.
How to transform customer service with Slack
Learn how top service teams are resolving issues faster and providing a better experience for agents and customers
Watch NowTransforming customer service at Intuit and Influx
How top companies are empowering agents and delighting customers with Slack
83bar gives agents more time to help patients, using Halp in Slack
Patient activation company 83bar integrates Atlassian ticketing system Halp with Slack, so health-care specialists get faster, easier support.
Shipt scales its delivery ecosystem to meet growing demand with Slack
Shipt uses Slack to serve its community while deftly scaling its business to meet pandemic-triggered demand for online shopping.
3 ways Slack streamlines onboarding for our support agents, so they can help customers faster
On day one, agents are connected with the knowledge and experts they need, so they can help customers faster
Supercharge your support agents with Slack
Boost the usability of your existing tech stack while uniting your whole company around the customer experience
That escalated quickly: How we get complex customer support issues into expert hands
An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%
Empowered agents: the new customer service advantage
Hear how leading organizations keep agent engagement high and attrition low with Slack
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