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COLLECTION

Slack for Service Teams

Grow true customer loyalty and bring service teams together in Slack to deliver fast, accurate and personalized customer experiences.

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Resolve issues faster

Instantly collaborate with experts

Immediately surface answers quickly and bringing the right people together in Slack.

Customer story

How T-Mobile supports over 100 million customers with Slack

Blog

Salesforce’s support team resolves cases 26% faster with Slack

The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever

Event

Slack + Salesforce Service Cloud: When work flows, satisfaction grows

Slack and Salesforce Service Cloud 360 empower your team to drive true brand loyalty across every customer touchpoint

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Event

Supercharge collaborative service with swarming

Learn how case swarming unites teams, promotes swift sharing of crucial information and enables more optimized customer service for all

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Customer story

MTA New York City Transit moves transportation forward with Slack

Learn how MTA New York City Transit uses Slack to streamline processes, break down silos and embrace a new culture of collaboration.

Customer story

How Oscar Health uses Slack to simplify healthcare and keep members happy

Oscar Health prioritizes patients by building a better product, faster, with Slack workspaces, channels and custom apps.

Customer story

Accent Group’s support agents deliver top-notch customer experiences with Slack

Australia’s largest footwear retailer uses Slack to provide faster customer resolution times and maintain a high customer satisfaction score.

Customer story

How Iress solves customer issues 4 times faster with Slack

From leadership to customer support, Slack drives connection and camaraderie across Iress's globally distributed teams.

Optimize agent experiences

Empower agents with knowledge from day one

With Slack, your agents can save valuable time and have more time to help customers.

Event

How to transform customer service with Slack

Learn how top service teams are resolving issues faster and providing a better experience for agents and customers

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Blog

Transforming customer service at Intuit and Influx

How top companies are empowering agents and delighting customers with Slack

Blog

83bar gives agents more time to help patients, using Halp in Slack

Patient activation company 83bar integrates Atlassian ticketing system Halp with Slack, so health-care specialists get faster, easier support.

Customer story

Shipt scales its delivery ecosystem to meet growing demand with Slack

Shipt uses Slack to serve its community while deftly scaling its business to meet pandemic-triggered demand for online shopping.

Blog

3 ways Slack streamlines onboarding for our support agents, so they can help customers faster

On day one, agents are connected with the knowledge and experts they need, so they can help customers faster

e-book

Supercharge your support agents with Slack

Boost the usability of your existing tech stack while uniting your whole company around the customer experience

Blog

That escalated quickly: How we get complex customer support issues into expert hands

An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%

Event

Empowered agents: the new customer service advantage

Hear how leading organizations keep agent engagement high and attrition low with Slack

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