When work flows, customer success grows

Slack and Salesforce are joining together to give teams a more intuitive, engaging, productive way to work – from anywhere.

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Rally sales teams to close deals faster

With Slack and Salesforce, insights and action items live in one place. Reps and extended teams have access to everything they need – including customers – to win together.

    Explore Slack for sales and swift deals

    $2.6M

    from faster deal speed1

    Connect all your teams and tools

    In Slack, apps and automated workflows are part of the conversation. Create your own or choose your favourites to align everyone across your organisation.

      Try Slack for IT and interconnecting

      338%

      Three-year ROI2

      Serve up top-notch customer service

      Whoosh. Hear that? That’s the sound of teams swarming to resolve incidents at lightning speed. Connect the right people with the right information in Slack and see customer loyalty soar.

        Discover Slack for service and customer success

        $2.6M

        saved on service tickets3

        Frequently asked questions

        More than 750,000 companies of all sizes and across industries use Slack to transform how work gets done. No matter how your teams work together or how big you grow, Slack maps to how your company is organised and scales with your business. Slack powers the work of some of the world’s largest companies – like IBM, Condé Nast, Moody’s and E-Trade – and is the only collaboration product that can support up to 500,000 people.

        Visit our Customer Stories page to see how companies are transforming work with Slack.
        Included in the Slack App Directory, which features over 2,500 apps, are many ready-to-use integrations with Salesforce Sales Cloud and Service Clouds, Quip and Heroku. Customers can also use the Slack API to build custom integrations that connect Slack to other Salesforce services.

        In the future, Slack will be deeply integrated with every Salesforce cloud. As the new system of engagement for Salesforce Customer 360, including our best-in-class apps –Sales Cloud, Service Cloud, Marketing Cloud and Commerce Cloud – Slack will transform how people communicate, collaborate and take action on customer information across Salesforce and all their other business apps and systems.
        The short answer: any team! Salesforce and Slack can flex to meet the needs of any organisation, regardless of size or industry. While we can support one department or team, the real magic happens when your entire organisation is leveraging the same technology. This allows your teams to come together across departments to bring in the right people for a project, share data and information and turn conversations into the decisions and actions that drive the business forward.
        Salesforce and Slack are both powerful business tools on their own. But bringing together the world’s no. 1 CRM, integration and analytics platform with the world’s most innovative communications platform unlocks all sorts of new business-driving capabilities.

        Salesforce Customer 360 unites every department, from marketing to sales to commerce to service to IT, all on one integrated platform. Slack adds a layer of engagement, further improving alignment across your organisation while boosting productivity. Imagine your sales reps being able to update opportunities right in Slack, or service agents being able to access and close tickets all in one place. With all the tools your people need, right where they want them, your employees can deliver their best work, from anywhere.

        With a single, shared view of your customer information available in a collaborative space, traditional silos and barriers are a thing of the past. You’ll see improvement in communication and collaboration, resulting in better business outcomes for your employees, customers and even your partners.

        Both Slack and Salesforce integrate with all of your favourite business apps, so you can bring your technology together, automate processes and drive better business outcomes faster.

        You can even build custom apps on our platform with low-code and no-code functionalities. Or you can tap into our combined ecosystem of more than 8,000 apps to tailor Customer 360 to your company’s needs.
        Yes! Slack Connect is a more secure and productive way for organisations to communicate together. It lets you move all the conversations with your external partners, clients, vendors and others into Slack, replacing email and fostering collaboration. Slack’s enterprise-grade security features and compliance standards, like Enterprise Key Management, extend to Slack Connect. Learn more about Slack Connect here.
        You can use Slack with a limited number of features with our Free subscription, but if you need more, we offer three paid subscriptions: Pro, Business+ and Enterprise Grid.

        We have more information about each subscription on our pricing page. You can also contact us, and we’d be happy to walk you through each subscription to find the right one for you.
        1Source: Forrester, ‘The Total Economic Impact of Slack for Sales Teams’
        2Source: Forrester, ‘The Total Economic Impact of Slack for Technical Teams’
        3Source: Forrester, ‘The Total Economic Impact of Slack for Service Teams’