Tips for streamlining your department’s work
From reviewing code to supporting customers—and everything in between—it’s no surprise that most of our work takes place in Slack. The benefits are aplenty, and by moving your projects into channels, your team can enjoy them too.
An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%
Learn how tight partnerships and processes between Slack’s CE and product teams make for more satisfied customers
Keeping everyone in the know at a growing company is a tall task. Our internal comms team shares tips for simplifying that work in Slack
Four ways Slack can help engineers find their ideal state of flow
Our legal team shares its favorite tips and tools for automating repetitive tasks, collaborating with outside counsel and much more, all inside Slack
An inside look at the many ways channels and integrations with Salesforce help our team close deals and serve our customers
How we collaborate with external partners
Slack Connect brings all the benefits of channels to the work you do with outside vendors, agencies and clients. Our teams can’t imagine work without it.
Our secret to fast sales cycles and satisfied customers is no secret at all. And if your teams use Slack, you can follow the same recipe
The bot sends updates to customers right in Slack, saving our CS team hundreds of hours and deepening customer relationships
When the pandemic threatened to bring a deal to a halt, we conducted the entire process through Slack Connect
Channels are our home base for connecting with customers, industry peers and external partners
After moving our collaboration with outside counsel to Slack, communication is faster, more organized and just plain easier
The Slack sales team opens their playbook for sharing updates, swarming questions and collecting feedback
Time-saving apps and workflows
How we’ve customized our own Slack workspaces to both drive business growth and improve employee experience.
VP of Business Technology, Stephen Franchetti, shows how customizing your Slack workspace can improve your employees’ everyday work experience
Pulling together data-informed presentations was costing our sales team time. Enter the Midas Touch app, which delivers them in Slack in minutes
We built a custom app to automate deal approvals, saving our sales teams hundreds of hours—and your team can build one too
Let these custom tools, built by our own Business Technology App Engineering team, serve as inspiration for simplifying work with Slack