A rolled-up Slack workspace passed between teammates like a newspaper
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Slack on Slack

Our own teams dish on how they use channels and workflows to improve how work gets done, day in and day out

Channels

Tips for streamlining your department’s work

From reviewing code to supporting customers—and everything in between—it’s no surprise that most of our work takes place in Slack. The benefits are aplenty, and by moving your projects into channels, your team can enjoy them too.

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That escalated quickly: How we get complex customer support issues into expert hands

An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%

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Bring onsite energy to your digital events

At Frontiers 2020, we turned a Slack workspace into a lively virtual conference hall—here’s how your events team can do the same

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How channels bring our product and support teams closer together

Learn how tight partnerships and processes between Slack’s CE and product teams make for more satisfied customers

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How channels extend the reach of internal communications

Keeping everyone in the know at a growing company is a tall task. Our internal comms team shares tips for simplifying that work in Slack

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How our devs reduce distractions (and unnecessary meetings)

Four ways Slack can help engineers find their ideal state of flow

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Chief Product Officer の Tamar Yehoshua が紹介する、Slack での Slack の使い方

先の見えない時代に改めて目を向けたい、スピード感とチャンネルにできること

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How we take some of the work out of legal work

Our legal team shares its favorite tips and tools for automating repetitive tasks, collaborating with outside counsel and much more, all inside Slack

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How channels power our sales team

An inside look at the many ways channels and integrations with Salesforce help our team close deals and serve our customers

Slack Connect

How we collaborate with external partners

Slack Connect brings all the benefits of channels to the work you do with outside vendors, agencies and clients. Our teams can’t imagine work without it.

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How we close deals and keep customers happy with Slack Connect

Our secret to fast sales cycles and satisfied customers is no secret at all. And if your teams use Slack, you can follow the same recipe

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Say hello to Success Bot, the voice of our customer success team

The bot sends updates to customers right in Slack, saving our CS team hundreds of hours and deepening customer relationships

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How we navigated an acquisition deal, completely digitally

When the pandemic threatened to bring a deal to a halt, we conducted the entire process through Slack Connect

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Transforming the way we work with outside organizations

Channels are our home base for connecting with customers, industry peers and external partners

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Why our legal team adjourned external email in favor of Slack Connect

After moving our collaboration with outside counsel to Slack, communication is faster, more organized and just plain easier

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How we build customer relationships with Slack Connect

The Slack sales team opens their playbook for sharing updates, swarming questions and collecting feedback

Platform

Time-saving apps and workflows

How we’ve customized our own Slack workspaces to both drive business growth and improve employee experience.

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従業員のビジネスライフ向上のために Slack IT チームがやっていること

Business Technology 担当 VP が伝える、Slack ワークスペースを活用して生産性を上げる方法

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Slack の営業チームが月に 5,000 時間も削減!その鍵を握るアプリとは?

Midas Touch アプリなら、データの詰まった営業資料が Slack で簡単に作れます

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With Approvals Bot in Slack, our sales team is approving deals 70% faster

We built a custom app to automate deal approvals, saving our sales teams hundreds of hours—and your team can build one too

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How we unlock companywide productivity with custom Slack bots

Let these custom tools, built by our own Business Technology App Engineering team, serve as inspiration for simplifying work with Slack