This webinar is best for:
- Customer support teams
The traditional approach to customer support can lead to poor experiences. While 83% of customers* expect to solve complex problems by talking to just one person, knowledge gaps, silos and tiered support structures often require customers to repeat information as they’re passed through multiple points of contact.
Join our webinar to learn how your customer success team can use Slack, the new digital HQ for Service and Service Cloud, to revolutionise your customer experience by driving faster resolution, boosting agent productivity and delighting key customers with personalised support.
*Salesforce, 2022 State of Service 5th Edition