Work smarter with knowledge sharing
When your team can easily access and contribute to shared knowledge, everyone at your company can work smarter, faster and more productively.
Search team conversations and get answers fast
With a tool like Slack, your company’s conversation history is at your fingertips. Instead of asking someone for information every time you need it, you can reduce repetitive questions by searching instead, saving everyone valuable time.
Improve collaboration and productivity
Knowledge sharing makes it easy to add context to conversations as they happen. Take advantage of existing ideas, expertise and experience from across your company – all in real time.
Automatic knowledge management
Say goodbye to lost email replies and inbox archives – everything in Slack is automatically saved and searchable.
Find everything
Look for an important file, a conversation from years ago or a comment someone made yesterday, all in an instant. Focus on work and recall info when and where it's needed.
Narrow your search
Hone in on relevant messages, files, channels or people with clickable filters. Spend less time searching and more time taking advantage of your team's knowledge base.
Information, anywhere
Useful information shouldn’t wait until you’re back at your desk. Thankfully, you can search your company’s Slack archive from any device with the dedicated Slack app.
Frequently asked questions
You can share just about any file type up to 1 GB in size in Slack from your device, or add them from a file management app such as Box, Dropbox, Google Drive or OneDrive.
Channels work best – and help you to work better – when your company follows a few basic guidelines around them:
• Have a consistent naming convention across your organisation’s channels, so everyone can quickly identify which channel has what they need
• Ensure that every channel has a clear purpose for why it was created, and include that purpose in the channel description
• Update every channel topic to include a clear summary of what everyone is currently working on
• Set up new channels by uploading any important project files and posting a welcome message to kick things off
• Pin all key files and relevant information to the channel, so it’s easy for new members to access and refer back to them
• Add the right people to your channel, including everybody involved in the project or topic, so they all have one place to work together
Yes! There are a variety of knowledge base tools and services available to integrate with your company’s Slack workspace. Search the Slack App Directory to see if the service that you use is already available, or explore other knowledge base apps to choose something new.
Channels are where work happens in Slack. A channel is a single place for a team to share messages, tools and files. People often create channels for company announcements, customer support triage, asking for IT or HR help, and sharing social interests.
Channels can be public (open to everyone at the organisation) or private (invitation-only). In addition, organisations on a paid Slack subscription can share a channel with external partners like agencies, clients and vendors with Slack Connect. Learn more about how channels can speed up your daily work here.
Slack is built around collaboration, with a medley of features that make working together simpler, more pleasant and more productive:
• Slack channels bring all the people, tools and files that you need to get work done into one flexible space
• Slack Connect allows you to collaborate with teams at other companies in the same way that you do with teams at your own
• Messaging in Slack helps you to reach colleagues far and wide to get work done together faster
• Slack voice and video calls allow you to talk anything through, even face-to-face, without leaving Slack
• File sharing in Slack makes it easy for teams to discuss the bigger picture and finesse the final product together directly in the channel
Explore more collaboration-ready Slack features.