Manage permissions for channel management tools

Channel management tools allow select owners and admins to view a list of existing channels in their workspace or Enterprise Grid organisation and take action on them from a central dashboard. The workspace primary owner on the Plus subscription and the org primary owner on the Enterprise Grid subscription can manage who is allowed to use these tools.


Set channel management permissions

Plus subscription

Enterprise Grid subscription

By default, all workspace owners and admins can manage public channels with channel management tools.The workspace primary owner can also manage private channels and allow other workspace owners or select workspace owners and admins to manage them as well.

Note: Private channels are only accessible with channel management tools if a request to export data from all channels and conversations has been approved for your workspace.

Manage permissions

  1. From your desktop, click your workspace name in the top left.
  2. Click Settings & administration from the menu, then click Workspace settings.
  3. Click on the Permissions tab at the top of the page.
  4. Next to Private channel access, click on Edit.
  5. Select your preference and click on Save.

By default, the org primary owner can manage public and private channels across their org, and workspace owners/admins can manage public channels in their workspace(s). The org primary owner can extend channel management permissions to also allow the following:

  • Org owners and org admins can manage public and private channels for their org.
  • Workspace owners and workspace admins can manage private channels for the individual workspaces that they manage.


Manage permissions

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu, then click on Organisation settings.
  3. Click Settings in the left sidebar, then select Channel management.
  4. Next to the channel type that you'd like to manage permissions for, click Edit.
  5. Select your preference and click Save setting.

Note: Owners and admins with permission to manage private channels will not be able to see any messages or files sent in private channels using the channel management tools.

Who can use this feature?
  • The workspace primary owner (Plus) and org primary owner (Enterprise Grid)
  • Plus and Enterprise Grid subscription