Slack for Service Teams

Grow true customer loyalty and bring service teams together in Slack to deliver fast, accurate and personalized customer experiences

Resolve issues faster

Instantly collaborate with experts

Drive fast and accurate resolutions by immediately surfacing answers and bringing the right people together in Slack.


Salesforce’s support team resolves cases 26% faster with Slack

The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever

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Slack + Salesforce Service Cloud: When work flows, satisfaction grows

Slack and Salesforce Service Cloud 360 empower your team to drive true brand loyalty across every customer touchpoint

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Supercharge collaborative service with swarming

Learn how case swarming unites teams, promotes swift sharing of crucial information and enables more optimized customer service for all

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How service teams are reinventing the customer experience

How service teams are reinventing the customer experience

With our new guide, learn how companies are changing tools and tactics to better serve customers in the digital-first world of work


How HSBC and M&G plc use Slack to transform their financial services

A digital transformation is helping these firms better serve their customers

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Customer story

Marriott Digital Services delivers world-class customer service with the combined power of Slack and Salesforce

Marriott Digital Services leverages Slack and Salesforce to streamline high-quality support, quickly triage inquiries and deliver timely, accurate answers fast.

Customer story

Procore’s IT and service teams move work forward faster with Slack integrations

Procore, the software platform for construction companies, maintains a robust, aligned IT system with key Atlassian integrations in Slack.

Optimize agent experiences

Empower agents with knowledge from day one

With Slack, your agents can save valuable time and have more time to help customers.