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Transform your customer service with real-time, white-glove support

With Slack as your digital HQ, you can prioritize key customers, strengthen relationships, improve satisfaction and drive loyalty

These days, when deciding what company to choose—and stick with—customers expect a lot. In Salesforce’s “State of the Connected Customer” report, 60% of service professionals say expectations increased during the pandemic, 48% of customers say they switch brands for better customer service, and 94% say good customer service makes them more likely to make another purchase.

So how can you succeed in delighting customers in today’s digital-first environment? The short answer is by using a digital HQ—a single, virtual space to connect your people, tools, customers and partners for faster, more flexible work.

In this guide, we’ll explore how you can use Slack as your digital HQ to enable your agents to:

  • Provide premium support with a direct line of access to key customers
  • Resolve complex issues faster
  • Collect customer feedback easier

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