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Find and start conversations

Meet Sarah.

  • Sara recently joined A1 Marketing, a company just like yours.
  • A1 adopted Slack a while ago, and Sarah is learning how it has changed the way that the company works.
  • In this lesson, Sarah wants to learn about channels, direct messages and the different ways to communicate with her team in Slack.


Sarah’s experience before Slack

At her previous company, Sarah found it really hard to stay up to date on everything that affected her work. Her email inbox was a jumble of one-to-one conversations and giant reply-all threads, and sometimes she had no idea that key conversations were happening at all.

How A1 use Slack

  • Work takes place in channels. Channels are organised around departments, projects, office locations – any topic, really.
  • Anyone at A1 can join channels, so every person can keep track of the topics that matter the most to them.
  • For short one-to-one conversations, the team uses direct messages.

Find and join channels

Sarah wants to join a channel, so she navigates to the left sidebar and clicks on the word Channels. This opens the channel browser, where she can see all the channels at A1 that are available for her to join.

When Sarah joins a channel, she can scroll up to see all the context, conversations, ideas and decisions that have happened so far. As a new starter, finding and joining relevant channels has helped her to get up to speed at A1 much quicker.

Note: channels that are set to private are identified with a lock icon, and can only be found if you’re invited to them.

When she has something to add to the conversation, Sarah sends a message to the channel. As more people contribute, important information is captured over time in Slack.

Compose and send messages

There are two ways to start writing new messages in Slack. Sarah can type a message in the message field of any channel or direct message, or she can click on the compose button. Sarah uses the compose button to start writing a message to Toby. She doesn’t have to worry about sending the message right away because it saves automatically, and she can always pick up where she left off by going to Drafts from the left sidebar.

Find direct messages

People at A1 communicate in channels so that everyone on the team can learn from the information that gets shared, but sometimes a conversation only needs to be between two people, such as asking about lunch plans.

Sarah asked Toby about lunch plans earlier, and now she wants to continue the conversation. She uses the direct messages browser to quickly come back to her most recent conversations.

Your next steps

💡 Review the list of channels in your sidebar.

💡 Open the channels page to join a new channel.

💡 Write a message using the compose button.

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