Slack’s Customer Success Podcast

The podcast that covers anything and everything Slack! Sharing best practices and use cases to help fuel your productivity

👋 Welcome to Slack’s Customer Success Podcast! In this series we’ll cover a variety of topics on how Slack can help you improve your business productivity. Join us as we dive into new features, explore use cases relevant to various industries and job functions, and introduce you to our very own Slack wizards who will walk through how their teams use Slack. Enjoy the podcast!

Episode one – Sales Elevate

How to keep your Sales team focused on selling 💰
Welcome to the first episode of our Customer Success Podcast! In this episode we will be hosting Vanessa O’Mahony, our AVP of Sales, and will be discussing Slack Sales Elevate. Sales Elevate is an add-on for Slack that deeply integrates with Salesforce Sales Cloud, allowing teams to centralize information and processes directly in Slack.

November 2023 – 20 minutes

 

Episode two – Customer Support

How Slack can help Support teams operate efficiently 📈
In our second episode we are glad to be joined by Gillian Fitzgerald, Director of Customer Experience at Slack EMEA, to discuss how Slack can help customer support teams to smoothly and efficiently resolve issues and grow customer loyalty.

December 2023 – 20 minutes

 

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