Claim domains on Enterprise Grid

If your company owns or operates under multiple web domains, we can help you claim them for your Enterprise Grid org.

Why claim domains?

  • Make your org's connected workspaces easier to find. 
  • Prevent people from creating unsanctioned workspaces outside of your org.
  • Allow people with email addresses in specific domains to join your org.

How to claim or remove domains

To manage claimed domains, contact our support team and let us know which domains you’d like to claim or remove.

What to expect with claimed domains

If people try to create a workspace using a domain you've claimed, here's what to expect:

  • Existing members of your org will see a message (with a contact link included) directing them to contact an Org Admin for help.
  • People that have yet to join your org will have the option to use single sign-on to create an account, plus use the included contact link to reach out to an Org Admin for help.

Note: Once a domain is claimed, it will be removed from the signup mode for any workspace using the domain that does not belong to your Enterprise Grid org. Members will no longer see these workspaces listed when signing into Slack.

By default, the included contact link will direct to the Org Primary Owner's email address. Org Owners can customize this link by selecting which contact email address is included using the steps below.

Add a custom contact email address

  1. From your desktop, click your organization name in the top left.
  2. Hover over Tools & settings, then click Organization settings.
  3. From the left sidebar, click  Settings, then Organization Settings.
  4. Next to Organization contact email, click Edit.
  5. Click Send to a different email address and enter an email address.
  6. Click Save.
Who can use this feature?
  • Only Org Owners
  • Available on the Enterprise Grid plan