Manage permissions for creating channel email addresses

By default, all members (except guests) on Slack's paid plans can create email addresses for channels and direct messages (DMs) to send emails to Slack. If they'd like, owners and admins can manage access to this feature:

  • On the Standard plan, Workspace Owners and Admins can restrict channel email address creation to owners and admins, or to owners, admins, and certain members.
  • On the Plus plan, Workspace Owners and Admins can restrict channel email address creation to owners and admins, or to owners, admins, and certain members. They can also create an allowed list of domains to manage which emails can be sent to Slack.
  • On the Enterprise Grid plan, Org Owners and Admins can choose to disable this feature for all workspaces in their org or set an organization policy to manage who can create channel email addresses. They can also create an allowed list of domains to manage which emails can be sent to Slack. 


Set permissions for channel email address creation

Standard plan

Plus plan

Enterprise Grid plan

Workspace Owners and Admins can manage who can create email addresses for channels and DMs:

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu, then click Workspace settings.
  3. Click the Permissions tab at the top of the page.
  4. Next to Channel email addresses, click Expand.
  5. Choose who can create email addresses for channels. If you choose Any owner or admin, you can check the box next to Also include these specific users and groups and select people or user groups from the drop-down menu.
  6. Click Save.

Workspace Owners and Admins can manage who can create email addresses for channels and DMs. If they’d like, they can also create a domain allowlist to ensure that only emails from certain domains are sent to Slack.

Manage permissions

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu, then click Workspace settings.
  3. Click the Permissions tab at the top of the page.
  4. Next to Channel email addresses, click Expand.
  5. Choose who can create email addresses for channels. If you choose Any owner or admin, you can check the box next to Also include these specific users and groups and select people or user groups from the drop-down menu.
  6. Click Save.


Create an email domain allowlist

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu, then click Workspace settings.
  3. Click the Settings tab at the top of the page.
  4. Next to Restrict who can send emails to channels, click Expand.
  5. Check the box next to Enable domain allowlist for channel email addresses.
  6. Add your domain(s) in the text field, then click Save.

Enable or disable channel email address creation

Org Owners and Admins can manage members’ ability to create channel email addresses in their org.  

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu, then click Organization settings.
  3. Click  Settings in the left sidebar, then select Organization Settings.
  4. Next to Channel email addresses, select Enable or Disable

Note: Any email addresses created for channels and DMs before the feature was disabled will still be available to use. Org Owners and Admins can revoke email addresses for any channels they belong to.


Set an org policy for channel email address creation

If this feature is enabled, Org Owners and Admins can set an org policy to manage who can create channel email addresses.

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu, then click Organization settings.
  3. Click  Settings in the left sidebar, then select Organization Policies.
  4. Click the Permissions tab.
  5. Next to Email addresses for channels, click Add Policy.
  6. Choose who can create email addresses for channels. If you choose Any owner or admin, you can check the box next to Also include these specific users and select people from the drop-down menu.
  7. Click Save Policy, then click Create Policy to confirm.


Manage channel email address creation for a workspace

If this feature is enabled and an org policy hasn’t been set, Workspace Owners and Admins can manage who can create email addresses for channels and DMs in their workspace:

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu, then click Workspace settings.
  3. Click the Permissions tab at the top of the page.
  4. Next to Channel email addresses, click Expand.
  5. Choose who can create email addresses for channels. If you choose Any owner or admin, you can check the box next to Also include these specific users and groups and select people or user groups from the menu.
  6. Click Save. 


Create an email domain allowlist

If this feature is enabled, Org Owners and Admins can create a domain allowlist to ensure that only emails from certain domains are sent to Slack.

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu, then click Organization settings.
  3. Click  Settings in the left sidebar, then select Organization Settings.
  4. Next to Channel email addresses, select Edit.
  5. Check the box next to Enable domain allowlist for channel email addresses.
  6. Add your domain(s) in the text field, then click Save.
Who can use this feature?
  • Workspace Owners/Admins and Org Owners/Admins
  • Standard, Plus, and Enterprise Grid plans