Success stories

Collaboration

How engineers at Netflix and PagerDuty outsmart incidents with Slack

An open source incident management tool and intuitive new Slack integration help these companies quickly respond to software issues

Collaboration

Stanford, Comcast and Booz Allen Hamilton keep remote workers agile with Slack

From transitioning on-campus staff to supporting newly distributed workers, learn how these organizations use Slack to maintain business continuity

Collaboration

Accent Group’s support agents deliver top-notch customer experiences with Slack

Australia’s largest footwear retailer uses Slack to provide faster customer resolution times and maintain a high customer satisfaction score

Collaboration

Support agents at Intuit QuickBooks increase customer satisfaction by 12% with Slack

The online accounting software company offers more intuitive support by using artificial intelligence and Slack to solve customer cases more quickly

Collaboration

Qumulo delivers a disruptive customer support program with Slack

With Slack Connect, Qumulo creates an innovative, one-on-one customer success program that quickly resolves issues and generates fans

Collaboration

Dow Jones levels up cross-functional collaboration with Slack

The renowned publishing firm’s marketing and sales teams streamline teamwork with Slack channels and several key apps

Collaboration

Stripe’s sales reps forge meaningful client relationships with Slack Connect

By connecting with customers in Slack channels before, during and after a contract is signed, Stripe builds trust and loyalty

Collaboration

With Slack, MBTA evolves to meet the needs of riders

The transit authority uses Slack to securely launch tools, quickly solve issues and help riders find less-crowded options during the pandemic

Collaboration

Loblaw optimizes online grocery services with Slack

When Canadians began to shelter-in-place, Loblaw stepped up to help customers shop from the safety of their homes