Tips and tricks
Get better at Slack
That escalated quickly: How we get complex customer support issues into expert hands
An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%
Book meetings quickly without leaving Slack
Updated Google Calendar and Outlook Calendar apps for Slack will sort through guests’ schedules and suggest times on your behalf
Shrinking the haystack: how to narrow search results in Slack
Filters, modifiers, channel search and more can help you find valuable conversations and context—fast
How to use Slack channels to organize your work life
Best practices for setting up your workspace’s channels
How to get started with Slack Connect
Cut response times, loop in anyone you need, and finish projects faster by working with external partners in Slack
Etsy and Snowflake ditch the inbox and use Slack Connect to work with partners
Admins from the online retailer and the cloud data platform share the inside scoop on how they championed Slack usage across their companies
Slack Essentials: Organize your work and conversations
A guide to the spaces inside of your Slack workspace and how to create channels that foster collaboration
4 ways to progress professionally from anywhere, with help from Slack
You don’t need a physical office to spotlight your accomplishments. Here are our favorite ways to stay visible using channels