Tips and tricks

Get better at Slack

Productivity

Neatly organize your work life with custom sidebar sections in Slack

Focus on the conversations that matter most by tailoring your sidebar to fit your needs

Collaboration

That escalated quickly: How we get complex customer support issues into expert hands

An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%

Productivity

Book meetings quickly without leaving Slack

Updated Google Calendar and Outlook Calendar apps for Slack will sort through guests’ schedules and suggest times on your behalf

Productivity

Shrinking the haystack: how to narrow search results in Slack

Filters, modifiers, channel search and more can help you find valuable conversations and context—fast

Collaboration

How to use Slack channels to organize your work life

Best practices for setting up your workspace’s channels

Collaboration

How to get started with Slack Connect

Cut response times, loop in anyone you need, and finish projects faster by working with external partners in Slack

Collaboration

Etsy and Snowflake ditch the inbox and use Slack Connect to work with partners

Admins from the online retailer and the cloud data platform share the inside scoop on how they championed Slack usage across their companies

Collaboration

Slack Essentials: Organize your work and conversations

A guide to the spaces inside of your Slack workspace and how to create channels that foster collaboration

Productivity

4 ways to progress professionally from anywhere, with help from Slack

You don’t need a physical office to spotlight your accomplishments. Here are our favorite ways to stay visible using channels