Workflow automation

Collaboration

That escalated quickly: How we get complex customer support issues into expert hands

An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%

Collaboration

Nutanix drives engagement to resolve IT incidents 34% faster

The multicloud software company uses Slack automations and channels to unlock its teams’ potential

Productivity

ServiceNow for Slack: Your ticket to speedy IT service management

With the new ServiceNow for Slack integration, IT service teams resolve issues faster, get help sooner and streamline record tracking

Collaboration

How Atlassian and Slack drive value for technical teams

A 451 Research survey of IT leaders and practitioners reveals how integrations between the software tools can unlock collaboration and productivity

Productivity

DoorDash fuels rapid growth with Slack and Okta

How the company uses automated provisioning to onboard employees and free up IT to focus on critical work

Productivity

With Slack, Tinkoff has cracked the code for productivity

Recruitment takes 30% less time, and with 1,400 custom Slack apps, employees can collaborate like never before.

Collaboration

Sid Lee boosts efficiency and powers creativity with Slack

By using Slack channels and automations, the award-winning creative agency optimizes internal and external collaboration with partners and clients

Productivity

Hearst Magazines, PagerDuty and Datadog save priceless time with Workflow Builder

These organizations are automating routine tasks in Slack without writing a single line of code, addressing requests and resolving issues faster.

Collaboration

The San Francisco Chronicle pioneers the modern newsroom with Slack

The Hearst publication uses Slack to swarm breaking stories and collaborate with other news organizations to deliver the most accurate info to readers