The Slack Blog
Collaboration
Collaboration
That escalated quickly: How we get complex customer support issues into expert hands
An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%
Prioritizing each other: Celebrating Asian Americans and Pacific Islanders at Slack
For AAPI Heritage Month, Slack employees shared their connection to their culture and history and offered advice on how to be an ally
How Atlassian and Slack drive value for technical teams
A 451 Research survey of IT leaders and practitioners reveals how integrations between the software tools can unlock collaboration and productivity
Lessons from five years of hackathons at Slack
What we’ve learned about time commitment, communication, judging criteria and a whole lot more
Reinventing Work: New Imperatives for the Future of Working
In the post-pandemic world, it’s time for your company to seize the opportunities at hand and reimagine what’s possible
Speed up work with external partners using these apps for Slack Connect
Scheduling meetings, spotting joint sales ops, supporting customers and sharing content—it all just got easier
Energizing, career-defining and fun: Why I joined Slack
We sat down with our VP of engineering, Rukmini Reddy, to hear why she joined Slack and what the future of the platform looks like
Now is your moment to reinvent work
It's time to improve inclusion, flexibility and connection among our teams, no matter when or where they’re working
You’re not alone: How Slack ERGs stay connected during remote work
Our employee resource groups, an essential part of Slack’s Diversity, Engagement and Belonging strategy, share tips for supporting one another
How I work: Slack’s Steve Wood on establishing rapport with a virtual team
The leader of our platform team recounts his experience joining a new company in a digital setting