Collaboration

In our new series, customer service leaders discuss industry trends, including how embracing a tierless model can help agents resolve issues faster

Syncing in Slack, Whisker’s engineers minimize service outages and build quality software for pet owners

The metasearch engine and travel booker integrates Slack with HelpDesk+ to reduce support response times from two days to two hours

Perspectives from leaders at Slack and Snyk who are championing women at work

Reduce notifications and minimize distractions with these best practices for channels and direct messages

Wisdom and lessons from leaders who drive innovation at Slack and Salesforce

As hybrid workplaces become the norm, maintaining employee satisfaction and a positive culture is more important than ever.

Learn how companies with highly-rated cultures boost morale and productivity at hybrid and in-person workplaces.

To successfully work toward a common goal, start with communication, clear expectations and mutual trust

Learn how taking a collaborative leadership approach may increase the output and engagement of distributed teams.

Patient activation company 83bar integrates Atlassian ticketing system Halp with Slack, so health-care specialists get faster, easier support.

A survey of 2,000 remote and hybrid workers found a preference for more informal and emotive communication

The Slack Blog