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Collaboration
Collaboration
Unlocking the power of case swarming with Slack and Salesforce
In our new series, customer service leaders discuss industry trends, including how embracing a tierless model can help agents resolve issues faster
Whisker delivers purr-fect pet products with Slack’s AWS Chatbot app
Syncing in Slack, Whisker’s engineers minimize service outages and build quality software for pet owners
Skyscanner engineers find answers 95% faster using HelpDesk+ in Slack
The metasearch engine and travel booker integrates Slack with HelpDesk+ to reduce support response times from two days to two hours
How two women leaders are driving innovation and inclusion with Slack
Perspectives from leaders at Slack and Snyk who are championing women at work
Collaborate with kindness: Consider these etiquette tips in Slack
Reduce notifications and minimize distractions with these best practices for channels and direct messages
How the women behind Slack forged their career paths
Wisdom and lessons from leaders who drive innovation at Slack and Salesforce
6 simple ways to foster a positive hybrid work environment
As hybrid workplaces become the norm, maintaining employee satisfaction and a positive culture is more important than ever.
5 proven methods for boosting employee morale
Learn how companies with highly-rated cultures boost morale and productivity at hybrid and in-person workplaces.
5 tips for effective collaboration at work
To successfully work toward a common goal, start with communication, clear expectations and mutual trust
Collaborative leadership: an inclusive way to manage virtual teams
Learn how taking a collaborative leadership approach may increase the output and engagement of distributed teams.
83bar gives agents more time to help patients, using Halp in Slack
Patient activation company 83bar integrates Atlassian ticketing system Halp with Slack, so health-care specialists get faster, easier support.
From jargon to emoji, the evolution of workplace communication styles
A survey of 2,000 remote and hybrid workers found a preference for more informal and emotive communication