Tips and tricks
Get better at Slack
Salesforce’s support team resolves cases 26% faster with Slack
The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever
Real-time collaboration tools you should integrate into Slack
To streamline workflows and processes, teams across your organization can bring their favorite apps directly into Slack
Boost teamwork in the hybrid workplace with Slack
In a digital-first work world, team engagement has never been more important; here are 3 ways to forge deeper teamwork in Slack
Channeling change: How to use Slack to maintain your team’s human connections
With our flexible and distributed work future, human connection needs to be woven throughout our digital headquarters
Reinvent work with a new digital sales floor
In our guide, discover how sales teams can grow revenue and maximize customer retention in the new digital-first world of work
How service teams are reinventing the customer experience
With our new guide, learn how companies are changing tools and tactics to better serve customers in the digital-first world of work
Neatly organize your work life with custom sidebar sections in Slack
Focus on the conversations that matter most by tailoring your sidebar to fit your needs
That escalated quickly: How we get complex customer support issues into expert hands
An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%
How to get started with Slack Connect
Cut response times, loop in anyone you need, and finish projects faster by working with external partners in Slack