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Slack Help Center Using Slack Get troubleshooting tips Understand how credits are generated when a member is deactivated Understand how credits are generated when a member is deactivated When you upgrade your workspace to a paid plan, you'll pay for your current active members in advance of your monthly or annual billing cycle. When a member is deactivated, Slack will generate credits in proportion to the number of days left until your next monthly or annual renewal.
Prorated credits are non-refundable and non-transferable. Slack will apply these credits automatically to future payments towards additional members or renewals.
Note: Read more about deactivated members and see an example of how prorated credits are calculated in Slack’s Fair Billing Policy .
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If you’d like a member of our support team to respond to you, please send a note to feedback@slack.com .
