Manage your billing details

Workspace owners and members who have upgraded a workspace can view and manage payment details from the billing page.


Manage payment methods

Update a credit card

Add a new card

Choose a different card

Remove a card

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration from the menu.
  3. Below Administration, click on Billing
  4. Click on Payment methods.
  5. Enter your credit card details, then click on Add card.
  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration from the menu.
  3. Below Administration, click on Billing.
  4. Click on Payment methods.
  5. Below Existing cards, select Pay with this card next to the card that you want to be charged.
  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration from the menu. 
  3. Below Administration, click on Billing.
  4. Click on Payment methods.
  5. Click on the  close icon next to the card that you'd like to remove.


Switch to invoicing

To pay by self-serve bank transfer, a workspace must be on an annual payment schedule and meet certain workspace requirements. Workspace owners and members who have upgraded a workspace can review what's required and, if eligible, use the steps below to switch to paying by bank transfer:

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration from the menu.
  3. Below Administration, click on Billing
  4. From the Overview tab, select Change subscription
  5. Open the drop-down menu, and select Switch immediately to paying by bank transfer
  6. Click on Preview changes
  7. From the Pay by bank transfer tab, enter the number of members you'd like to pay for. This number must include all of your active members.
  8. Below Also send a receipt to, enter additional payment contacts if you like. You can also add a purchase order number.
  9. Click Review order, then Purchase to finish.

    Payment via ACH, cheque or wire transfer is due within 30 days. Slack's bank details will be listed on your invoice. 


View and edit your billing statements

Follow the steps below to view your billing statement history, edit your company name and address, and add or change your VAT/ABN ID and business status, if applicable.

View billing history

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration from the menu. 
  3. Below Administration, click on Billing.
  4. Choose History
  5. Click on the   calendar icon and select a month, then click on Go to to view your billing statement for that month.


Edit billing statements

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration from the menu. 
  3. Below Administration, click on Billing.
  4. Click Settings

    Company name and address
    Enter your information below Company name and address, then click Save settings

    VAT/ABN ID and business status
    Click Select a country to choose yours from the list. Enter your business status (if required) and VAT or ABN ID, then select Save settings

Tip: Choose how often you'll receive billing notification emails from the Email frequency section of the Settings tab on the Billing page.


Add payment contacts

There may be other people within your company that need to stay up to date on billing, like the Accounting department. Workspace owners and members who have upgraded a workspace can add people as payment contacts to ensure that they also receive billing-related emails. All payment contacts will be notified via email when a payment card on file is charged and if credits are added to an account.

  1. From your desktop, click on your workspace name at the top left.
  2. Select Settings & administration from the menu. 
  3. Below Administration, click on Billing
  4. Click on Contacts, then select  Add a new billing contact.
  5. Choose a member from the list or enter an email address. Then, click Add billing contact.
Who can use this feature?
  • Workspace owners or a member who upgrades a workspace
  • Free, Pro and Business+ subscriptions