Manage your payment details

Workspace owners and members who have upgraded a workspace can view and manage payment details from the Billing page.

Manage payment methods

Update a credit card

Add a new card

Choose a different card

Remove a card

  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.
  3. Click Payment methods.
  4. Enter your credit card details, then click Add Card.
  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.
  3. Click Payment methods.
  4. Below Existing cards, select Pay with this card next to the card you want charged.
  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.
  3. Click Payment methods.
  4. Click the  close icon next to it.


Switch to invoicing

To pay by self-service invoice, a workspace must be on an annual payment schedule and meet certain workspace requirements. Workspace owners and members who upgraded a workspace can review what’s required and, if eligible, use the steps below to switch to paying by invoice:

  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.
  3. From the Overview tab, select Change subscription
  4. From the drop-down menu, select the option to Switch immediately to paying by invoice
  5. Click Preview changes to review the details. 
  6. Click Add a payment method
  7. Select Invoice. Enter the number of members you want to pay for (this number must include all of your active members). If you want to pay for more members than you currently have, get in touch with us.
  8. Add additional payment contacts or a purchase order number if you like.
  9. Click Review order, then Purchase to finish. 

    Payment via ACH, cheque or wire transfer is due within 30 days. Slack’s bank details will be listed on your invoice. 


View and edit your billing statements

Follow the steps below to view your billing statement history, edit your company name and address, and add or change your VAT/ABN number and business status if applicable.

View billing history

  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.
  3. Choose History
  4. Click the   calendar icon and select a month, then click Go to to view your billing statement for that month.


Edit billing statements

  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.
  3. Click Settings

    Company name and address
    Enter your information below Company name and address, then click Save settings

    VAT/ABN number and business status
    Click Select a country to choose yours from the list. Enter your business status (if required) and VAT or ABN number, then select Save settings

Tip: Choose how often you’ll receive billing notification emails from the Email frequency section of the Settings tab on the Billing page.


Add payment contacts

There may be other people within your company that need to stay up to date on billing, such as the accounting department. Workspace owners and members who upgraded a workspace can add people as billing contacts to ensure they also receive billing-related emails. All billing contacts will be notified via email when a payment card on file is charged and if credits are added to an account.

  1. From your desktop, click your workspace name in the top left.
  2. Select Billing from the menu.
  3. Click Contacts, then select  Add a new billing contact.
  4. Choose a member from the list or enter an email address. Then, click Add billing contact.
Who can use this feature?
  • Workspace owners or a member who upgrades a workspace
  • Free, Standard and Plus subscriptions