Reset your password

There are two ways to reset your password:  

Note: You must have access to the email address that is associated with your Slack account to reset your password. If you've lost access to the email address, learn how a workspace admin can help.


Reset your password while signed out

Desktop

iOS

Android

  1. Visit slack.com/signin.
  2. Enter your Slack URL (e.g. yourteam.slack.com) and click Continue.
  3. Below the sign-in form, click on Forgot password.
  4. On the next page, enter your email address. Make sure that it's the one that you used to create an account for the workspace.
  5. Click on Get reset link
  6. Check your inbox for a password reset email from Slack. Open the email, then click Choose a new password
  7. Enter your new password, then select Change my password
  1. Open the Slack app and tap Sign in.
  2. Tap I'll sign in manually
  3. Enter your Slack URL (e.g. yourteam.slack.com), then tap Next.
  4. Enter the email address that you used to create an account for your workspace, then tap Next.
  5. Tap Reset your password
  6. Confirm your email address again, then tap Next.
  7. Check your inbox for a password reset email from Slack. Open the email, then tap Choose a new passwordYou'll be redirected to your mobile browser.
  8. Enter a new password, then tap Change my password.
  1. Open the Slack app and tap Sign in
  2. Tap I'll sign in manually
  3. Enter your Slack URL (e.g. yourteam.slack.com), then tap Next
  4. Enter the email address that you used to create an account for your workspace, then tap Next
  5. Tap Reset password
  6. Check your inbox for a password reset email from Slack, then tap Next
  7. Enter a new password, then tap Change my password

Password guidelines: The new password you choose must be at least six characters long, and can't be things like password123456 or abcdef. For security reasons, you can't reuse your previous password.


Reset or change your password while signed in

Note: You can't reset your password from a mobile device.

  1. From your desktop, click your profile picture in the top right.
  2. Select View profile from the menu. This will open your profile on the right side of your screen.
  3. Click  More, then select Account settings.
  4. Next to Password, click Expand. If you don't have this option, your organisation requires single sign-on (SSO) to sign in to Slack.
  5. Next, reset or change your password:

    If you know your current password, enter your current password, then a new password. Click Save password to finish.

    If you've forgotten your current password, click Reset your password by email, and we'll send you an email with a link to reset your password. 


Troubleshooting

No option to reset your password

If you have followed the steps above but don't have the Password section in Account settings, your workspace has single sign-on enabled. Instead of entering a Slack password, your company requires you to sign in to Slack using an identity provider like Okta, OneLogin or G Suite.


Not receiving a password reset email

Followed the steps above, but have yet to receive a password reset email? Please check all tabs, folders and spam filters in your inbox. Still not there? Drop us a line.


Lost access to the email address on your account

For security purposes, you must be able to access the email address associated with your Slack account to reset your password. If that's not possible, please contact your workspace administrator to update the email address associated with your account. Note that administrators can't reset or change passwords.


Slack can’t find an account registered with your email

If you see a message telling you that we can't find an account registered with your email address, it usually means one of two things:

  • There's a mistake in your email address. It could be a typo or the wrong email address. Double-check that it's the same email that you used to sign up to your Slack workspace.
  • You may be trying to sign in to a different Slack workspace. You can find the right Slack URL at slack.com/get-started#find.