Change a member's email address

Update an email address

To update a member's email address, follow the steps below. Keep in mind that you will not be able to make changes on a member's account with a higher permission role than you.

  1. From your desktop, click your workspace name in the top left.
  2. Select Administration, then Manage members.
  3. Click the  three dots icon to the right of the member whose email address you’d like to change.
  4. Click Edit info.
  5. Edit the email, then click Save.

Remember: If your workspace has single sign-on (SSO) enabled, you may need to check your preferences before you're able to change a members email address. Read on for more detail.


When single sign-on is enabled

If your workspace is using SSO, ensure your settings allow members to change their email address.

Note: Only Workspace Owners can allow members to change their email address in SSO settings.

  1. From your desktop, click your workspace name in the top left.
  2. Select Administration, then Workspace settings from the menu.
  3. Click Authentication.
  4. Beside Google Authentication Settings, click Change Settings.
  5. To the right of Settings, click Expand.
  6. Turn on Allow users to change their email address.
  7. Click Save Configuration.

Temporarily changing this preference will let you manually change an email address using the instructions above. For more, visit our guide to single sign-on with Slack.

Tip: Workspaces with SAML-based SSO can update a member's email address from within the identity provider. It will be updated the next time the member signs into Slack.

Who can use this feature?
  • Workspace Owners and Admins
  • Standard and Plus plans