Sarah recently joined A1 Marketing, a company that uses Slack. In this lesson, you’ll learn the different ways Sarah communicates with her team using channels and direct messages.
Sarah’s experience before Slack
At her previous company, Sarah found it really hard to stay up to date on everything that affected her work. Her email inbox was a jumble of one-on-one conversations and giant reply-all threads, and sometimes she had no idea that key conversations were happening at all.
How A1 use Slack
- Work takes place in channels. Channels are organised around departments, projects, office locations – any topic, really.
- Anyone at A1 can join channels, so every person can keep track of the topics that matter the most to them.
- For short one-to-one conversations, the team uses direct messages.
Find and join channels
Sarah wants to join a channel, so she opens the channel browser, where she can see all the channels at A1 that are available for her to join.
When Sarah joins a channel, she can scroll up to see all of the context, conversations, ideas and decisions that have happened so far. As a new starter, finding and joining relevant channels has helped her get up to speed at A1 much faster.
Note: Channels set to private are identified with a lock icon and can only be found if you’re invited to them.
When Sarah has something to add to the conversation, she sends a message to the channel. As more people contribute, important information is captured over time in Slack.
Compose and send messages
There are two ways to start writing new messages in Slack. Sarah can type a message in the message field of any channel or direct message, or she can click on the compose button.
Sarah uses the compose button to start writing a message to Toby. She doesn’t have to worry about sending the message right away as it saves automatically, and she can always pick up where she left off by going to Drafts from the left sidebar.
Find direct messages
People at A1 communicate in channels, so everyone on the team can learn from the information that gets shared, but sometimes a conversation only needs to be between two people, like asking about lunch plans.
Earlier, Sarah asked Toby about lunch plans, and now she wants to continue the conversation. All of her direct messages are in one place, so she can quickly come back to her most recent conversations.
Your next steps
💡 Review the list of channels in your sidebar.
💡 Open the channel browser to join a new channel.
💡 Write a message using the compose button.