Manage permissions for creating email addresses for conversations

By default, all members (except guests) of workspaces on Slack's paid plans can create email addresses for channels and direct messages (DMs) to send emails to Slack. If they'd like, owners and admins can manage access to this feature:

  • On the Standard and Plus plans, Workspace Owners and Admins can choose to restrict conversation email address creation to owners and admins, or to owners, admins, and certain members.
  • On the Enterprise Grid plan, Org Owners and Admins can set an organization policy to manage who can create email addresses for conversations. They can also choose to disable this option for all workspaces in their org.


Set permissions for conversation email address creation

Standard and Plus plans

Enterprise Grid plan

Workspace Owners and Admins can restrict permission to create conversation email addresses to only owners and admins, or to owners, admins, and certain members:

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu, then click Workspace settings.
  3. Click the Permissions tab at the top of the page.
  4. Next to Channel email addresses, click Expand.
  5. Choose who can create email addresses for conversations. If you choose Any owner or admin, you can check the box next to Also include these specific users and groups and select people or user groups from the drop-down menu.
  6. Click Save.
Org Owners and Admins can choose to enable or disable the ability to create email addresses for conversations for their entire org, or set an org policy to manage who has this permission. If an org policy hasn't been set, Workspace Owners and Admins can adjust this permission for workspaces they manage.

Enable or disable conversation email address creation

Org Owners and Admins can manage members' ability to create email addresses for conversations in their org.  

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu, then click Organization settings.
  3. Click  Settings in the left sidebar, then select Organization Settings.
  4. Next to Channel email addresses, select Enable or Disable. Then click Enable or Disable to confirm.

Note: Any email addresses created for conversations before the feature was disabled will still be available to use. Org Owners and Admins can revoke email addresses for any conversations they belong to.


Set an org policy for channel email address creation

If this feature is enabled, Org Owners and Admins can set an org policy to manage who can create email addresses for conversations:

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu, then click Organization settings.
  3. Click  Settings in the left sidebar, then select Organization Policies.
  4. Click the Permissions tab.
  5. Next to Email addresses for channels, click Add Policy.
  6. Choose who can create email addresses for conversations. If you choose Any owner or admin, you can check the box next to Also include these specific users and select people from the drop-down menu.
  7. Click Save Policy, then click Create Policy to confirm.

Manage workspace-level conversation email address creation

If this feature is enabled and an org policy hasn’t been set, Workspace Owners and Admins can manage who can create email addresses for conversations in their workspace(s):

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu, then click Workspace settings.
  3. Click the Permissions tab at the top of the page.
  4. Next to Channel email addresses, click Expand.
  5. Choose who can create email addresses for conversations. If you choose Any owner or admin, you can check the box next to Also include these specific users and groups and select people or user groups from the menu.
  6. Click Save. 
Who can use this feature?
  • Workspace Owners/Admins and Org Owners/Admins
  • Standard, Plus, and Enterprise Grid plans