Lesson 5: Focus on what matters to you

Meet Sarah.

  • Sarah recently joined A1 Marketing, a company just like yours.
  • A1 adopted Slack a while ago, and Sarah is learning how it has changed the way the company works.
  • In this lesson, Sarah wants to focus on the conversations she cares about most.


Sarah’s experience before Slack

At her previous company, Sarah received a steady stream of emails every day. Some of these were important, some weren’t, and she needed to spend lots of time each day combing through communication to find the information she that mattered the most. The lack of organisation made it difficult to stay focused on the key areas that would help move work along.

How A1 use Slack

  • Work at A1 changes over time, so people are always joining and leaving channels so they stay focused on the most important information.
  • Everyone sets up notification preferences so they get the right number of alerts.
  • People keep organised by starring channels to prioritise the work that matters most to them.

An example from A1

What’s happening…

  1. Sarah stars channels that are most relevant to her work. This helps her prioritise the conversations that she needs to share ideas, make decisions and move work forward.
  2. Sarah knows that when a channel name is bold, it means a channel has unread messages.
  3. Sarah can see that someone has tried to get her attention when there is a badge next to a channel or direct message.
  4. Sarah leaves a channel when she doesn’t need to follow along with the conversation any more.

Starring channels

Sarah has learned that starring channels is a great way to organise and focus on conversations that are most important in her day-to-day work. She’s in lots of channels at A1 because she likes to stay up to date on what other teams are working on. Starring channels lets her visually separate the channels she cares about most.

Leaving channels

Sarah previously joined the #help-it channel to ask a question about how to connect to A1’s printers. She received an answer from someone in IT, and now she doesn’t need to follow along with the conversations in the channel.

Because the content of #help-it isn’t important to her any more, Sarah decides to leave the channel. She can always rejoin the channel later if she has another question (unless the channel has been set to private, in which case she’ll need to be reinvited!).

Set notification preferences

Sarah decides how and when to get notified in Slack. She uses the default notification settings, meaning she’s notified when people try to get her attention in direct messages and by mentioning her in channels.

Your next steps

💡 Review your notification preferences.

💡 Star a channel to bring it to the top of your sidebar.

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