Change management

Transformation

How to put an end to customer misery

Avoid breaking promises and improve customer service with these three steps

News

IDC MarketScape names Slack a leader

Learn how Slack is positioned in new vendor assessment of worldwide collaboration and community applications

News

The great executive-employee disconnect

New Future Forum Pulse study reveals that the view of the office looks different from the top

Collaboration

Reinventing Work: New Imperatives for the Future of Working

In the post-pandemic world, it’s time for your company to seize the opportunities at hand and reimagine what’s possible

Transformation

Navigating the disruption of work: Agility is the new scale

Even legacy-bound companies now realize that scale is not the end-all, be-all. Instead, it’s the ability to stay nimble and pivot accordingly

Transformation

Navigating the disruption of work: The rise of openness

The benefits of bottom-up culture and empowered employees are too powerful to ignore, and email no longer makes the cut

Transformation

Navigating the disruption of work: The last gasps of analog work

Instead of scrambling to return to legacy workflows, companies are embracing well-designed, resilient and transparent digital processes

Transformation

Navigating the disruption of work: Culture comes first

As remote work settles in as the new normal, culture is even more important than before, and should be made a top priority for any successful company

Transformation

Hybrid rules: the emerging playbook for flexible work

Future Forum releases Q4 results of Remote Employee Experience Index data