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Use Agentforce in Slack With Agentforce in Slack, you can work alongside autonomous AI agents that answer questions and complete tasks. Agents are created by people at your company and designed to fulfil a specific purpose, like responding to IT help requests or providing information about benefits.
Learn more about Agentforce: Visit the Salesforce website or contact your Slack account executive .
Browse and message agents
Find agents that your admins have added to your Slack workspace or Enterprise Grid organisation in the Agentforce tab. From there, you can start a conversation, discover new agents to work with and view past exchanges. To help you get started, agents offer pre-written messages, but you can always write your own.
Desktop
Mobile
Click Agentforce
Search for and select an agent.
Choose a prompt, or send a message to start a conversation.
Tap More Agentforce
Search for and select an agent.
Choose a prompt, or send a message to start a conversation.
View previous conversations
Just like any other direct message in Slack, you can open previous conversations with agents to refer back to them.
Desktop
Mobile
Click Agentforce
Below Today , Previous seven days or Previous month in the sidebar, select a conversation to open it.
Tap More Agentforce
Below Today , Previous seven days or Previous month , tap a conversation to open it.
Note: Slack admins and owners assign access to agents in their workspaces or Enterprise Grid orgs. If you don’t see Agentforce, get in touch with an owner or admin for help .
Who can use this feature?
Thanks a lot for your feedback!
If you’d like a member of our support team to respond to you, please send a message to feedback@slack.com .
If you’d like a member of our support team to respond to you, please send a message to feedback@slack.com .
If you’d like a member of our support team to respond to you, please send a message to feedback@slack.com .
