With Agentforce in Slack, you can work alongside autonomous AI agents that answer questions and complete tasks. Agents are created by people at your company and designed to fulfill a specific purpose, like responding to IT help requests or providing information about benefits.
Find agents your admins have added to your Slack workspace or Enterprise Grid organization in the Agentforce tab. From there, you can start a conversation, discover new agents to work with, and view past exchanges. To help you get started, agents offer pre-written messages, but you can always write your own.
Desktop
Mobile
Click Agentforce in your sidebar.
Search for and select an agent.
Choose a prompt, or send a message to start a conversation.
Tap Agentforce at the bottom of your screen. If you don’t see Agentforce, choose the More icon to find it.
Search for and select an agent.
Choose a prompt, or send a message to start a conversation.
View previous conversations
Just like any other direct message in Slack, you can open previous conversations with agents to refer back to them.
Desktop
Mobile
Click Agentforce in your sidebar.
Below Today, Previous 7 days, or Previous month in the sidebar, select a conversation to open it.
Tap More at the bottom of your screen, then tap Agentforce.
Below Today, Previous 7 days, or Previous month, tap a conversation to open it.
Note: Slack admins and owners assign access to agents in their workspaces or Enterprise Grid orgs. If you don’t see Agentforce, reach out to an owner or admin for help.
