E-book
Reinventing work: Five imperatives for the future
How leading organisations are connecting teams, tools and partners in a work-from-anywhere world
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E-book
The digital HQ toolkit
Leading organisations share their tips for supporting workplace collaboration – no matter where or when that work happens
E-book
Reinventing customer service
How post-pandemic service teams are using Slack to reshape the discipline
E-book
Drive growth and customer loyalty with Slack Connect
Move communication out of inboxes to help your company to close deals faster, retain customers and deliver best-in-class support
E-book
Supercharge your support agents with Slack
Boost the usability of your existing tech stack while uniting your whole company around the customer experience
E-book
Transform your customer experience with Slack for support teams
Learn how Slack acts as a support team for your support team by uniting your company’s experts at a single point of access
Guide
How it works: Slack for customer service
Quick videos showcasing how customer service teams use Slack to smoothly resolve issues and grow customer loyalty
E-book
The modern incident response, the Slack way
Strategies to help IT teams use Slack channels to triage issues faster and deliver better customer support
Guide
Improve service reliability with Slack
How to use Slack to discover incidents in record time, solve issues faster and capture incident data in one place
Guide
Reimagine your service operations with Slack Connect
Deliver faster and more personalised support to top-tier customers in Slack channels
Guide
Getting started with Slack Connect
Speed up communication and work more securely with external partners, vendors and people outside your company
Guide
Top five tips for getting started in Slack
Get started on Slack with confidence using these quick tips for communicating and working in Slack channels