E-bookSlack’s Pioneers of Change 2025Discover how innovative companies are redefining work, connecting agents, people, and tools to automate tasks, boost productivity, and scale faster.
GuideSlack for customer success: Four ways to collaborate and improve customer experienceThis guide reviews how to use Slack for customer success teams to collaborate internally and with customers, automate tasks and streamline processes.
Guide5 easy ways to drive productivity in a new era of workResearch shows 22% of knowledge workers think workplace chaos is blocking their productivity
GuideThe State of Work 2023: customer support trendsA global survey of over 1,000 support desk workers, managers and executives reveals the greatest challenges and opportunities facing support teams
ReportThe State of Work 2023A survey of over 18,000 desk workers, managers and executives reveals the greatest challenges and opportunities facing organisations today
E-bookTransform your customer service with real-time, white-glove supportWith Slack as your productivity platform, you can prioritise key customers, strengthen relationships, improve satisfaction and drive loyalty.
GuideFive steps to support your team’s adoption of SlackFollow this guide to develop an adoption strategy that ensures your entire team benefits from Slack.
E-bookReinventing work: Five imperatives for the futureHow leading organisations are connecting teams, tools and partners in a work-from-anywhere world
E-bookThe digital HQ toolkitLeading organisations share their tips for supporting workplace collaboration – no matter where or when that work happens
E-bookReinventing customer serviceHow post-pandemic service teams are using Slack to reshape the discipline
E-bookDrive growth and customer loyalty with Slack ConnectMove communication out of inboxes to help your company to close deals faster, retain customers and deliver best-in-class support
E-bookSupercharge your support agents with SlackBoost the usability of your existing tech stack while uniting your whole company around the customer experience
